Credit Controller

Erickson IT; Macclesfield; Hybrid; GBP 26,000; Full time

Job summary

A leading credit control firm is seeking a Credit Control Assistant to manage debts efficiently and provide banking support. Responsibilities include processing payments and handling customer queries. Ideal candidates will possess strong communication skills, proficiency in IT, and the ability to work independently. The role offers hybrid working with competitive benefits including extra holidays and healthcare options.

Benefits

Hybrid Working

Free fruit in the office

Day off on your Birthday

Free staff events

Westfield Health cash back plan

Pay day butties

25 days holiday plus option to buy extra

Christmas closure

Qualifications

• Experience in accounts would be beneficial.

Responsibilities

• Ensure debts are chased promptly to client requirements.
• Allocate customer payments into management system.
• Process credit/debit card payments.
• Assist customers in setting up Direct Debits.
• Deal with customer queries using management system.
• Issue correspondence to leaseholders.
• Provide assistance to prepare reports.

Skills

Ability to plan, organise and prioritize work

Strong communicator in both written and verbal

Excellent team player

Proficient IT Skills

Strong Multi-Tasking Ability

Job description

Overview

LOCATION Hybrid (Home / Office - 74 King Edward St, Macclesfield SK10 1AT)

WORKING HOURS Monday to Friday 09:00 – 17:30

SALARY £25,300

CONTRACT Full-time, Permanent

About Us

Premier Estates is an award-winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK. Our success is founded on the fundamental principal of effective communication and unsurpassed customer service, establishing rewarding and lasting relationships with our many satisfied clients.

Benefits

• Hybrid Working
• Free fruit in the office
• Day off on your Birthday
• Free staff events
• Westfield Health cash back plan, with surgery options
• Pay day butties (in the office)
• 25 days holiday plus the option to buy extra holiday
• Christmas closure

Job Description

To provide efficient and effective credit control and banking in accordance with company procedures and industry best practice.

Responsibilities will include, but are not limited to:

• Ensure that debts are chased promptly and efficiently to specific client requirements.
• Allocate all customer payments into bespoke management system for all leaseholder receipts.
• Process online credit/debit card payments through bespoke management system.
• Assist customers in setting up Direct Debits
• Deal with customer queries, verbal and written, using the bespoke management system linking to Word and Excel.
• Investigate and resolve customer queries, potentially liaising with other teams/departments within the business.
• Issue correspondence to leaseholders and liaise with their mortgage company and our solicitors, where appropriate.
• Provide assistance to Financial Controller Property Accounts to prepare reports, using link between bespoke management system and Excel.
• Assist with the training of new members of staff.
• Other ad hoc duties within the Finance department, in particular to provide cover for other members of the credit control team when needed.
• Undertake other general duties as required from time to time to assist in the success of Premier Estates.

Please Note: You will be provided with the relevant guidance and support to be successful in the role.

What We Ask From You

• Ability to plan, organise and prioritize work.
• Ability to work independently from home once trained.
• Strong communicator in both written and verbal; you will be liaising with clients, contractors and persons inside / outside of the organization.
• Excellent team player
• Proficient IT Skills
• Strong Multi-Tasking Ability
• Ability to grasp new concepts quickly
• Experience in accounts would be beneficial

For more information about this position, or to find out more about Premier Estates, please visit our website for further details.

All applicants must be eligible to live and work in the UK without restrictions. Documented evidence of eligibility will be required from all candidates. Employment is subject to a satisfactory DBS check, satisfactory references, and, where required, the ability to engage in insurance-related activities checks.