Credit Controller

Portfolio Credit Control; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the FMCG sector is seeking a Credit Control Specialist to join their team in London. This role involves managing cash collections, customer communications, and overseeing account setups and improvements. Ideal for candidates with 1-2 years' experience looking to progress in their credit control career.

Benefits

Internal development and progression opportunities

Qualifications

• 1-2 years experience in Credit Control or a similar role.
• Strong communication skills with a focus on customer service.
• Ability to manage disputes and maintain relationships.

Responsibilities

• Manage allocation of cash receipts for assigned ledger.
• Contact customers to improve payment communication.
• Report to Credit Control Manager on account statuses.

Skills

Communication

Problem Solving

Negotiation

Job description

Portfolio Credit Control are currently partnered with a well–established FMCG business who after continuous growth are looking to strengthen the Credit function. This well established business is massive on staff retention and internal development and progression. If you are 1–2 years into your Credit Control career and want to take that next step, look no further!

Duties and Responsibilities

• Responsible for managing the allocation of cash receipts for your allocated ledger.
• Consistently reaches out to their respective customers to discuss ongoing improvements in the communication required to ensure prompt payment from our major accounts.
• Reporting on a regular basis to the Credit Control Manager on the position of the assigned sale ledger and problem accounts and discussing the course of any action where applicable.
• Oversee the opening on new customer accounts and ensuring that all departments are chased for correct information.
• Create, initiate, and promote new ideas and processes.
• Proactively contacting customers (primarily) by phone and (secondarily) by email to chase any outstanding monies and to deal with any customer queries.
• Managing the process to ensure customers have received invoices which have been accurately raised and distributed in a timely manner
• Creating and maintaining customers' accounts and running credit checks on existing and new customers.
• Knowing and understanding the processes of Electronic Data Interchange (EDI) invoicing and ensuring resolution of all errors and queries received.
• Assisting in the refining of the existing processes and procedures to help maximise the cash collection.
• Build and maintain strong working relationships, both internally and externally ensuring high standards of service are always provided.
• Can structure and plan all responsibilities to ensure the most efficient use of time and efforts.
• Handle disputed accounts and negotiate with clients to bring payment in line with terms.
• Undertake other ad hoc duties as directed by the Credit Manager

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