Credit Controller

Limelight Health; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading technology company is seeking a Credit Controller based in London. The role involves managing overdue invoices, collaborating with internal teams, and ensuring a smooth collections process. Candidates should have over 2 years of experience in a B2B collections role and strong communication skills. This position offers a hybrid work model, requiring office presence 1-2 days a week.

Benefits

Inclusive community

Flexible work environment

Professional growth opportunities

Qualifications

• 2+ years in a B2B collections, credit control, or accounts receivable role.
• Strong written and verbal communication skills.
• Ability to identify root causes of payment delays and take initiative.

Responsibilities

• Make outbound calls and send emails to follow up on overdue invoices.
• Work alongside other departments to resolve payment issues.
• Maintain accurate records of customer interactions.

Skills

Communication Skills

Problem Solving

Detail-Oriented

Collaborative Mindset

Resilience & Tenacity

Fluency in English

Tools

Yaypay

Salesforce

Microsoft Excel

Job description

WHO ARE WE

Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.

OUR WORK MODEL

Hybrid: This is a hybrid role, requiring you to work from our location office 1-2 days per week, with flexibility to work remotely on other days.

YOUR ROLE

As a Credit Controller, you will be part of the team supporting Cognism’s accounts receivable function. You will be responsible for contacting customers by phone and email regarding overdue invoices, helping to manage the collections process, and working with internal teams to resolve billing queries. Your role is vital in supporting cash flow, maintaining accurate records, and contributing to a smooth and professional collections experience.

YOUR RESPONSIBILITIES

• Customer Contact – Make outbound calls and send emails to customers to follow up on overdue invoices in a timely and professional manner.
• Team Collaboration – Work alongside other team members and departments (Sales, Customer Success, Finance) to resolve payment issues and disputes efficiently.
• Collections Process – Support the day-to-day execution of the collections process, including tracking and following up on aged receivables.
• Documentation – Maintain accurate and up-to-date records of customer interactions and collection activities in the appropriate systems.
• Customer Service – Balance firm follow-up with a respectful and customer-focused approach in all communications.
• Process Support – Contribute ideas and feedback to help improve collection workflows and team efficiency.
• Cash Flow – Assist in providing accurate collections data to support forecasting and financial planning.

OUR EXPECTATIONS

• Professional Experience – 2+ years in a B2B collections, credit control, or accounts receivable role, ideally in a SaaS or tech environment.
• Communication Skills – Strong written and verbal communication
• Problem Solving – Ability to identify root causes of payment delays and take initiative to find solutions.
• Detail-Oriented – Strong attention to accuracy and record-keeping, with excellent organizational skills.
• Collaborative Mindset – Comfortable working cross-functionally with Sales, CS, Legal, and Finance teams.
• System Proficiency – Experience using finance systems (e.g., Yaypay, Salesforce, Salesloft or similar) and Microsoft Excel.
• Resilience & Tenacity – Ability to remain calm and effective under pressure, managing multiple priorities and sensitive conversations.
• Fluency in English – Clear and confident communication in a global business context. Additional languages are a plus.

WHY COGNISM

At Cognism, we’re not just building a company - we’re building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you’re looking for a place where your work truly makes an impact, you’re in the right spot!

Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work.

Here’s what we stand for:

We Are Nice! We treat each other with respect and kindness (because life’s too short for anything else).
We Are Collaborative. We’re in this together—great things happen when we work as one.
We Are Solution-Focused. Every challenge is just an opportunity in disguise.
We Are Understanding. We empower and support each other to do our best work.
We Celebrate Individual Contributors. Every role matters, and so do you!

At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. Our values—Being Nice, Collaborative, Solution-Focused, and Understanding—guide everything we do, and we celebrate Individual Contributors. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you’re unsure if you meet every requirement, we encourage you to apply!