Credit Controller

Sage; Greater London; Hybrid; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Hybrid work

Private medical cover

Life assurance

Income protection

Travel insurance

Tuition scheme

Company loans

Job summary

Sage is seeking a Credit Controller on a 12-month fixed-term contract in Greater London. You will manage a portfolio of customer accounts, drive timely payments and maintain accurate financial records.

The role emphasizes building strong relationships, proactive debt recovery, and effective communication across Finance and Customer Services. Hybrid working up to two days in the office with a home-working allowance is offered, plus comprehensive benefits.

Qualifications

• Excellent communicator with ability to build positive relationships.
• Track record of managing customer accounts and recovering debt.
• Organised and able to prioritise tasks to meet deadlines.
• Accurate data processing and financial record-keeping.

Responsibilities

• Manage a portfolio of customer accounts and maintain payment discipline.
• Lead payments collection to reduce outstanding debt and improve cash flow.
• Follow up overdue invoices using multiple channels in line with terms.
• Evaluate credit requests to balance risk and growth.
• Negotiate repayment plans that suit customers and the business.
• Post and reconcile customer payments in the accounting system.

Skills

Communication skills

Customer accounts

Debt collection

Negotiation

Stakeholder management

Excel

Word

Tools

Excel

Word

Microsoft Office

Job description

Credit Controller – 12 month fixed-term contract – £28,480 - £31,405

Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers, educators, and institutions to shape the future.

About Sage:

Sageis a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, Sara Miller McCune founded Sage in 1965. Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely.

Our guaranteed independence means we’re free to:

• Do more– supporting an equitable academic future, furthering disciplines that drive social change, and helping social and behavioural science make an impact
• Work together– building lasting relationships, championing diverse perspectives, and co-creating resources to transform teaching and learning
• Think long-term– experimenting, taking risks, and investing in new ideas

About ourTeam:

Our Finance team plays a vital role in supporting the organisation's success by ensuring strong financial health, delivering excellent service to our customers, and maintaining trusted business relationships. As part of a collaborative and supportive team, you'll work closely with colleagues across Finance, Sales, Customer Services, and Credit Risk, while building relationships with clients.

Could you be our new Credit Controller? Are you?

• An excellent communicator who can confidently build positive relationships through both written and verbal communication?
• Someone who can demonstrate a track record of managing customer accounts, recovering outstanding debt, or delivering excellent customer service in a finance-related environment?
• Highly organised, able to prioritise competing tasks, manage your workload effectively, and consistently meet deadlines?
• Diligent and committed to maintaining high levels of accuracy when processing financial information and managing data?
• Comfortable handling sensitive conversations professionally, remaining calm, resilient, and solution-focused?
• A confident negotiator who can influence outcomes positively while maintaining strong customer relationships?
• Proficient in Microsoft Office applications, including Excel and Word, with the ability to work confidently with financial systems and reporting tools?
• Someone who takes ownership, demonstrates integrity, and is motivated by delivering high-quality outcomes for customers and colleagues?
• Committed to working collaboratively and contributing to an inclusive, supportive, and respectful team environment?

Your new role:

As a Credit Controller, you'll be responsible for a portfolio of customer accounts, ensuring outstanding balances are handled effectively and professionally. You'll build positive relationships, support timely invoice payments, resolve queries, and help maintain the accuracy of financial records.

• Build strong, professional relationships developing positive engagement that supports timely payments and outstanding client care.
• Proactively lead customer accounts to reduce outstanding debt and improve cash collection performance.
• Follow up on overdue invoices through a variety of communication methods, ensuring payments are recovered in line with agreed terms.
• Evaluate and process credit requests, helping to minimise risk while supporting business growth.
• Negotiate sustainable repayment arrangements that balance customer needs with business objectives.
• Process, reconcile, and maintain accurate customer invoice records to ensure financial data remains reliable and up to date.
• Post and allocate customer payments accurately within the accounting system, supporting effective ledger management.
• Produce debtor reports, account statements, and financial updates that provide clear visibility of account status and collection activity.
• Respond promptly to customer enquiries, resolving issues efficiently and delivering a positive customer experience.

Overview of benefits:

• 25 days annual leave (plus bank holidays) with 2 additional floating personal days.
• Hybrid working up to 2 days per week in office and a home working allowance.
• Life assurance, income protection, and travel insurance.
• Private medical cover and access to the company doctor.
• Tuition scheme and support for pursuing professional qualifications, including access to Sage books and journals.
• Variety of snacks and beverages available in the office.
• Healthy lifestyle reimbursement and anniversary trips.
• Access to Company loans (season ticket loan, rental deposit loan, cycle loan).

We’re a Disability Confident Employer (Level 1).

If you’d like to apply under this scheme, please let us know in your application.

We’re committed to making our recruitment process accessible and inclusive. If you’d like to request reasonable adjustments, please email [e-mail].

Closing date for applications: Tuesday 15th September.

Diversity, Equity, and Inclusion

At Sage, we are committed to building a diverse and inclusive team and to sustaining a culture that celebrates diversity, encourages authenticity, and builds a deep sense of belonging. We encourage applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, colour, race, nationality, ethnic or national origin, religion, or belief as crafting value through diversity is what makes us strong.