Credit Controller

Omega Resource Group; Gloucester; On-site; GBP 27,000 - 32,000; Full time

Job summary

A recruitment agency in Gloucester is seeking a proactive Credit Controller to join their fast-paced Accounts team. The role involves managing customer accounts, ensuring timely debt collection, and improving the credit control processes. Ideal candidates have over 2 years of relevant experience and excel in customer service and communication. This position offers a competitive salary and benefits including pension and discounts.

Benefits

Company pension

Employee discount

Free parking

On-site parking

Qualifications

• 2 years+ in a similar role.
• Strong communication and negotiation skills.
• Ability to manage customer accounts effectively.

Responsibilities

• Overseeing the debt management of customer accounts.
• Maintaining accurate customer account information.
• Building B2B relationships with clients.
• Processing payments and refunds efficiently.
• Preparing monthly reports for the Accounts Manager.

Skills

Excellent customer service

Patience and the ability to remain calm

Analytical skills and thorough attention to detail

Excellent verbal communication

Persistence and determination

Familiarity with data entry software

Ability to work well in a team

Job description

Credit Controller

Gloucester

GBP32,000

Permanent

Our client is seeking a proactive and detail-oriented Credit Controller to join their dynamic and fast-paced Accounts team.

In this role, your primary focus will be on reducing financial risk and supporting profitability by ensuring that all credit extended to customers is collected in full and on time. You'll play a key part in streamlining and improving the debt recovery process-making it more efficient, timely, and mutually beneficial for both the company and its customers.

Key Responsibilities - Credit Controller

• Overseeing the debt management of a dedicated portfolio of customer accounts
• Maintaining accurate and up-to-date customer account information
• Building and nurturing strong B2B relationships with clients
• Providing copy invoices and documentation upon request
• Releasing accounts from credit hold status following receipt of payment
• Engaging with customers via phone and email to address queries and ensure timely resolution
• Collaborating with area sales representatives and internal departments to resolve account discrepancies
• Handling customer complaints by gathering relevant information and offering effective solutions
• Opening and closing customer accounts in line with company procedures
• Processing daily allocations of payments and refunds
• Releasing pro-forma orders once account payments have been confirmed
• Updating ledgers with account hold reasons and resolutions
• Performing account reconciliations to ensure accuracy of financial records
• Preparing and sending monthly reports to the Accounts Manager regarding outstanding invoices

Qualifications & Requirements - Credit Controller

• 2 years+ in a similar role
• Excellent customer service
• Patience and the ability to remain calm
• Analytical skills and thorough attention to detail
• The ability to listen and negotiate with customers
• Excellent verbal communication
• Persistence and determination
• Familiarity with data entry software
• Ability to work well in a team

What we can offer - Credit Controller

• Company pension
• Employee discount
• Free parking
• On-site parking

For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to (url removed)

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

Candidates who are currently a credit assistant, collections assistant, credit control manager, credit specialist, accounts assistant may be suitable for this position

For details of other opportunities available within your chosen field please visit our website (url removed)

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.