Credit Controller

Methods Business and Digital Technology; Faringdon; Hybrid; GBP 25,000 - 45,000; Full time

Job description

Methods is currently recruiting for a Credit Controller to join our team on a permanent basis, working on a Hybrid basis from our London Office 2 days a week as well as remote.

About Us

Methods is an established £100m Digital Transformation company, part of the Alten Group, which over the last 32 years has provided innovative business and digital technology services. We have over 50 active clients many of which have been working with us for more than 10 years. Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to improve and safeguard public facing services. We apply digital thinking to ensure the future of our public services is centered around our citizens.

Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric values system whereby we focus on delivering what is right for our clients. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems.

Methods was acquired by the ALTEN Group in early 2022. ALTEN, an engineering and technology consultancy, is a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defense, Security and Naval, Automotive, Rail and Mobility, Energy and Environment, Life Sciences and Health, Industrial Equipment and Electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Media, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation.

Role Description:

The Credit Control team is responsible for supporting the Group Credit Manager in managing and overseeing the company’s receivables and collections process.

This role involves ensuring that credit control practices are followed accurately, maintaining positive customer relationships, and assisting in the optimisation of cash flow. You will be expected to manage your own accounts, following up on overdue invoices, and providing regular updates on collections performance.

The team is accountable for delivering exemplary service on a daily and sustainable basis. This team is central to enabling the business to manage its cash flow effectively through timely and accurate MI reporting; proactive support to Sales Admin as well as delivery colleagues; and satisfying operational objectives.

The ideal candidate will have relevant experience in business operations and credit control, Accounts Payable and Accounts Receivable. They will have a good grasp of the basics of financial management.

They will be able to build strong connections with colleagues at every level, taking pride in working within a team that impresses customers and stakeholders daily. A highly experienced and motivated self-starter who can work with the Credit Control in successfully ensuring policies are maintained and a smooth cash flow.

The Credit Controller has the following accountabilities:

Collection & Accounts Receivable Management:

• Take ownership of a portfolio of customer accounts, ensuring timely collection of outstanding debts.
• Follow up with customers to ensure payments are received on time and escalate issues where necessary.
• Issuing Statements
• Maintain accurate records of communication with customers regarding overdue payments.

Collaboration & Reporting:

• Regularly report on your accounts to the UK Group Credit Manager, including updates on outstanding debt, payment arrangements, and customer disputes.
• Work closely with other teams (sales administration, finance) to ensure alignment in credit management processes.

Dispute Resolution:

• Assist in resolving customer disputes or payment issues promptly and professionally.
• Work with internal teams and escalate to the Group Credit Manager as needed for complex cases.

Process Adherence & Continuous Improvement:

• Follow the company’s credit control policies and ensure best practices are adhered to in your day-to-day activities.
• Identify and suggest improvements to streamline processes or address challenges in collections.

This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process, candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed or rejected. Details of this will be discussed with you at interview.

Minimum Requirements:

• Bachelor's degree in finance, Accounting, Business Administration, or a related field (preferred).
• Previous experience in a credit control or collections role is a plus.

Ideal candidates will demonstrate:

• Experience within Accounts Payable and Receivable functions.
• Experience using Salesforce is an advantage.
• Competent in using MS Office tools, Microsoft Excel, PowerPoint, Word, SharePoint and Teams.
• Experience developing clear, high-quality communications.
• Team player.
• High attention to detail with a highly organised and methodical approach.
• Flexible and adaptable in approach.
• Resilience when under pressure.

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect:

• Autonomy to develop and grow your skills and experience.
• Be part of exciting project work that is making a difference in society.
• Strong, inspiring and thought-provoking leadership.
• A supportive and collaborative environment.

As well as this, we offer:

Development: access to LinkedIn Learning, a management development programme and training.

Wellness: 24/7 Confidential employee assistance programme.

Social: office parties, pizza Thursdays and commitment to charitable causes.

Time off: 25 days a year prorated.

Pension: Salary Exchange Scheme with 4% employer contribution and 5% employee contribution.

Discretionary Company Bonus: based on company and individual performance.

Life Assurance: of 4 times base salary.

Private Medical Insurance: which is non-contributory (spouse and dependants included).

Worldwide Travel Insurance: which is non-contributory (spouse and dependants included).

Benefits Platform: offering various retail and leisure discounts.