Credit Controller

Ascenti; Fareham; On-site; GBP 26,000 - 32,000; Full time

Job summary

Ascenti is seeking a dedicated Credit Controller for their Finance team to manage aged debts and ensure efficient invoicing processes. The role involves collaboration with various departments, client communication, and supporting continuous improvement initiatives within a people-centric culture.

Benefits

Vitality at Work membership

Access to discounts

Qualifications

• Experience in credit control or finance administration.
• Ability to communicate effectively over the phone.
• Experience in raising invoices and managing customer queries.

Responsibilities

• Monitor and manage aged debt.
• Issue invoices and respond to customer queries.
• Chase payments according to credit control policies.

Skills

Communication

Attention to detail

Organizational skills

Data analysis

Education

GCSEs or equivalent qualification

Job description

At Ascenti, we help thousands of people elevate their health and live active lives every day. As a leading provider of physiotherapy and mental health services with over 25 years of experience, we’re proud to offer a values-led, people-centric culture where our teams thrive.

About The Role

We’re looking for a Credit Controller to join our Finance team, playing a key role in the day-to-day management of aged debt and invoice reconciliation. You’ll work across a range of customer groups, including Medico-Legal Solicitor (MLS) clients, ensuring our invoicing and collections processes are efficient, accurate, and supportive of our continued growth.

In this role, you’ll be responsible for issuing invoices, chasing outstanding payments, managing account amendments, and supporting the fee query process where applicable. You’ll also have the opportunity to contribute to process improvements and liaise closely with internal teams to keep payments within agreed terms.

This is a great opportunity for someone with experience working in credit control or finance administration who enjoys data analysis, communicating with clients, and working in a collaborative team environment.

What You’ll Be Doing

As a Credit Controller, you’ll:

• Monitor and manage aged debt across a range of sectors and clients.
• Issue invoices and monthly statements and respond to customer queries.
• Chase payments by phone and email in line with our credit control policies.
• Allocate payments accurately and apply credit notes or write-offs when needed.
• Liaise with internal teams to resolve pricing queries and account issues.
• Maintain and amend account records, ensuring data is always accurate.
• Support the MLS fee query process, including negotiation and case management.
• Collaborate with wider Finance teams to ensure smooth debt recovery processes.
• Report on performance and support continuous improvement initiatives.
  
  

Benefits & Culture

We strive to live and breathe our values, underpinned by a passion for what we do and a people-centric approach. Our benefits include Vitality at Work membership, access to great discounts, and more. Learn more at ascenti.co.uk/benefits

Knowledge, Experience, And Qualifications

• PC literate.
• Confident and effective communicator over the phone.
• Ability to work as part of a team or use own initiative.
• Good attention to detail, whilst being well-organised.
• Working with financial/numerical data.
• Liaising with customers to collect debtors.
• Experience raising invoices and credit notes, and in dealing with customer queries.
• GCSEs or equivalent level qualification or relevant professional experience.