Credit Controller

Europa Worldwide Group; Dartford; On-site; GBP 25,000 - 35,000; Full time

Job description

Who we are? Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse, and has been featured in The Sunday Times Top Track 250 for three years.

The group employs over 1,300 people with 15 sales and customer services sites across the UK and Ireland, and the Republic of Ireland, plus Europa’s own teams in Belgium, the Netherlands, Hong Kong, China, India, the UAE and South Africa.

We are looking for.. A Credit Controller to join our Europa team. The role will involve working within a team, as well as on your own initiative and supporting. The ideal candidate will have experience within an administration role, customer service knowledge and strong communication skills.

What You Will Be Doing As a Credit Controller

1. Responsible for directing customers to Corrivo portal to access copy invoices and in exceptional circumstances, produce copy invoices and statements via email.
2. Responsible for raising queries via Corrivo in relation to price disputes, customs documentation, goods not received, and various other reasons as dictated by the customer for the relevant department to resolve.
3. Escalate via the Credit Control Supervisor to legal proceedings as and when all avenues are exhausted and assign with Solicitors or third-party collection agents as and when necessary.
4. Following all contact with customers, input and manage diary notes with action dates regarding conversations, agreement, and queries.

Our Ideal Credit Controller

1. Excellent communication skills to effectively direct customers and resolve their issues.
2. Patience and empathy to handle customer disputes and queries diplomatically.
3. Familiarity with using web portals for managing invoices and queries.
4. Ability to produce and manage electronic invoices and statements.
5. Can prioritise effectively and escalate issues appropriately when necessary.
6. Detail-oriented to ensure all customer interactions and agreements are documented correctly.
7. Strong organisational skills to manage multiple customer accounts and follow up on action dates.
8. Understanding of credit management and experience with escalating cases to legal proceedings.
9. Ability to work collaboratively with different departments to resolve customer issues.
10. Strong interpersonal skills to liaise effectively with colleagues, credit managers, and external agencies.
11. Maintain a high level of professionalism in all customer interactions and when handling sensitive information.
12. Ability to handle challenging situations calmly and professionally.

Join Our Team And Enjoy These Amazing Benefits

1. Monthly Performance Bonus: Boost your earnings.
2. Flexible Hybrid Working: Enjoy the best of both worlds with just one day in the office (Mondays).
3. Hours Monday to Friday 9am to 5.30pm.
4. Convenient Onsite Amenities: Free car parking and an onsite canteen for your convenience.
5. Generous Time Off: Benefit from 25 days of annual leave plus all UK bank holidays.
6. Comprehensive Support: Receive bereavement leave and sick pay when you need it most.
7. Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness.
8. Referral Rewards: Earn up to £1000 by referring a friend to join our team.
9. Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
10. Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards.

Europa Worldwide Group do not accept agency CV submissions unless specifically requested/engaged with the role by the Internal Recruitment Team. Please do not submit speculative CVs to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CVs received in this unsolicited manner.

Please note – if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.