Credit Controller

NWF Fuels; Crewe by Farndon; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading fuel distribution company in Crewe is seeking an experienced Credit Controller to join their team. The ideal candidate will excel in managing customer relationships, resolving queries, and ensuring timely payments. You will be responsible for debt collection, handling inbound calls, and maintaining ledger accuracy. Competitive benefits include hybrid working, 25 days holiday, and a contributory pension scheme.

Benefits

25 days holiday plus bank holidays

Healthcare cashback plan

Employee assistance programme

Life assurance scheme

Qualifications

• Experience in high-volume inbound and outbound calls.
• Attention to detail to ensure timely payments and resolve queries.
• Ability to manage B2B and B2C communication effectively.

Responsibilities

• Chase overdue debts to ensure invoices are paid on time.
• Manage inbound customer calls and internal communications.
• Review stopped orders and manage credit limits.

Skills

Strong commercial awareness

Excellent telephone manner

Effective communication skills

Stakeholder relationship management

Proficiency in Microsoft Excel

Tools

SAP

Job description

Head Office Crewe

Experienced proactive Credit Controller needed to join our team. Must have good telephone manner, experience in high-volume inbound and outbound calls, and excellent attention to detail to ensure timely payments, resolve queries, and maintain strong customer relationships.

Benefits:

• 25 Days Holiday + Bank Holiday + Hybrid Working
• Monday-Friday, rotational shift pattern (08:30-16:30, 09:00-17:00, & 09:30-17:30), subject to change based on business needs
• Saturdays in peak winter months (October-March), working 1/5 on a rotational basis, with paid overtime for changes in business requirements

The Role:

• Cash Collection: Actively chase overdue B2B & B2C debts to ensure invoices are paid on time, respecting payment terms and credit limits
• Inbound Calls: Manage inbound customer and internal depot calls
• Order Release: Review stopped orders, work with Sales Teams to clear overdue balances or queries, and manage credit limits within SLA
• Query Management: Identify and resolve customer queries to maintain high service levels
• Ledger Management: Conduct regular debt ledger reviews, account reconciliations, and manage unallocated cash
• Fuel Cards: Oversee high-spend fuel card accounts, ensuring credit exposure is within limits
• Policies & Procedures: Follow company policies and strive for best-in-class credit control practices

Skills & Experience:

• Strong commercial awareness in a competitive industry
• Excellent telephone manner, experience in high-volume calls
• Effective communication skills with B2B and B2C customers
• Ability to build and maintain stakeholder relationships
• Proficiency in Microsoft Excel; SAP experience is desirable

What’s On Offer:

• 25 days holiday plus bank holidays
• Option to purchase up to 5 extra holidays per year
• Monthly employee recognition awards
• Long service awards
• Free virtual fitness sessions
• Contributory workplace pension scheme
• Healthcare cashback plan
• Employee assistance programme
• Cycle to work scheme
• Life assurance scheme

Why Choose NWF Fuels:

NWF Fuels operates a modern fleet of over 155 fuel tankers and a strategically located depot network. We supply a wide range of fuel-related products across England and Wales to various sectors. Our focus on customer service and our people sets us apart. As the third-largest fuel distributor in the UK, NWF Fuels is part of the AIM-listed NWF Group.

If this opportunity interests you, we look forward to receiving your application and potentially welcoming you to our team at NWF Fuels.

REF-223416