Credit Controller

QBE; Chelmsford; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Credit Controller to join their dynamic team in Chelmsford. This role offers an exciting opportunity to make a significant impact by ensuring the timely collection and reconciliation of premiums while collaborating with various teams. The ideal candidate will thrive in a supportive environment that fosters growth and development. With comprehensive training provided, this position is perfect for individuals eager to establish their careers in the insurance sector. Join a company that values your contributions and supports your professional journey towards a resilient future.

Qualifications

• Strong communication and negotiation skills are essential.
• Ability to analyze reports and manage broker accounts effectively.

Responsibilities

• Ensure prompt collection and reconciliation of premiums.
• Develop strategies to minimize queries and enhance process documentation.

Skills

Customer service experience

Good communications skills

Negotiation skills

Experience using MS Office

Ability to analyse detailed reports

Experience in insurance

Additional language skills

Tools

MS Office

Job description

Credit Controller

Chelmsford

Permanent (Hybrid)

At QBE, our purpose is to enable a more resilient future.

We are an international insurer and reinsurer with a local presence in 27 countries.

The Opportunity

This is an exciting time to be joining us as we embark on several projects. We're seeking individuals who are looking for a chance to establish their career in a supportive environment where anything is possible. Are you ready to grow your career with us? If you are a team player with a desire to learn, then this is the role for you.

Your new role

Reporting to the Credit Control Team Leader, you'll ensure prompt collection and reconciliation of premiums, minimisation of bad debts and maximisation of cash flow. You'll provide experience and support to the management team by ensuring daily and monthly targets are met with problems identified and overcome. You'll also work with our European Team in the UK and the Teams in the European branches.

Main responsibilities:

• Take full ownership of the Broker Accounts. Review all escalated unidentified cash or debt where there are collection difficulties to ensure these are cleared at the earliest opportunity.
• Review Broker statements, ensuring that any unreconciled premiums are completed.
• Identify Brokers with high volumes of queries, identifying reason for queries enabling development of strategies to eliminate the need of queries, in collaboration with all parties concerned.
• Develop, maintain and enhance process documentation and user guides following the Document Standards templates.
• Analyse all processes related data, highlighting areas of concerns and propose working solutions where applicable.
• Ensure quality and timely data capture across all processes is accurate enabling effective MI.
• Analyse all processes and related data, highlighting areas of concerns and propose working solutions where applicable.

About you

We'd like to hear from you if you can build and maintain relationships easily and have a great attention to detail. No prior experience is needed - a comprehensive training will be provided.

Skills you'll need:

• Customer service experience with good communications, negotiation and influencing skills
• Experience using MS office applications, Word, Excel, PowerPoint
• Good understanding and ability to analyse detailed reports.
• Experience working within insurance will be advantageous, ideally underwriting administration and/or credit control experience within the Commercial/London Insurance market.
• An additional language would be advantageous but not essential

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you.

What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it happen!

Skills:

Account Reconciliations, Adaptability, Communication, Critical Thinking, Customer Service, Customer Value Management, Financial Data Reporting, Financial Products, Intentional collaboration, Managing performance, Payment Systems, Reporting and Analysis, Risk Management, Sound Judgment, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.