Credit Controller

DS Smith; Caerphilly; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading packaging company in Caerphilly is seeking an experienced Credit Controller for a 3-month fixed-term contract. The role involves managing customer accounts, chasing overdue payments, and maintaining cash flow. Ideal candidates will have a strong B2B credit control background, excellent communication skills, and proficiency in finance systems such as Excel and SAP. The position offers company pension, life assurance, and other benefits.

Benefits

Company pension

Life assurance

Income protection

Access to digital GP

Employee assistance programme

Cycle-to-work scheme

Retail discounts

Qualifications

• Proven track record in B2B credit control and debt collection.
• Demonstrable success in reducing aged debt and resolving disputes.
• Strong attention to detail and data analysis skills.
• Excellent communication skills with a strong customer focus.

Responsibilities

• Take ownership of a defined portfolio of customer accounts.
• Manage collections in line with group credit policies.
• Proactively chase overdue balances and reduce aged debt.
• Investigate and resolve invoice queries promptly.
• Ensure accounts are accurately reconciled and maintained.

Skills

B2B credit control

Debt collection

Attention to detail

Data analysis

Excel

SAP

Customer communication

Tools

Finance systems

Excel

SAP

Job description

Are you seeking a short-term role where you can make an immediate impact? We are offering an excellent opportunity for an experienced Credit Controller to join our high-performing team in Caerphilly on a 3-month fixed-term contract.

This role is ideal if you are between positions, looking for project-based work or keen to apply your credit control expertise in a fast-paced, dynamic business environment.

About the Role

At DS Smith, we partner with customers worldwide to meet their packaging needs. Our Credit Controllers play a vital role in ensuring the smooth running of our operations by safeguarding our debtor investment and maintaining healthy cash flow.

In this role, you will:

Take ownership of a defined portfolio of customer accounts

Manage collections in line with group credit policies and procedures

Proactively chase overdue balances and reduce aged debt

Investigate and resolve invoice queries promptly

Ensure accounts are accurately reconciled and maintained

Report results and progress against agreed targets to senior stakeholders

You will be joining a collaborative team where your skills can deliver immediate value and tangible results.

About You

Proven track record in B2B credit control and debt collection

Demonstrable success in reducing aged debt and resolving disputes

Strong attention to detail, numeracy, and data analysis skills

Confident using finance systems, ideally including Excel and SAP

Excellent communication skills with a strong customer focus

A proactive, solutions-oriented approach to improving credit processes

Experience working in a manufacturing or industrial environment

Exposure to a Shared Service Centre setting

What We Offer

Company pension, life assurance and income protection

Access to a digital GP and employee assistance programme

Cycle-to-work scheme and retail discounts:

About us

We’re DS Smith, the company who are redefining packaging for a changing world. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. Today, we operate in more than 30 different countries, supporting customers across sectors like FMCG, industrial, and e-commerce. We deliver on quality, service, innovation, and added value to deliver market-leading sustainable packaging solutions our customers need. Our industry needs to transform, and we’re building the team to drive change across Europe and North America

To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.

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