Credit Controller

DAC Beachcroft LLP; Bristol; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading company is seeking a Credit Control professional in Bristol to support the firm in collecting client debts and achieving collection targets. The role involves effective communication with internal and external clients, managing difficult discussions, and ensuring precise tracking of client debts. Ideal candidates will have credit control experience, particularly in the legal sector, possess excellent communication skills, and be self-motivated.

Qualifications

• Experience in credit control, preferably in the legal sector.
• Ability to communicate effectively with clients.
• Self-motivated and confident in their abilities.

Responsibilities

• Managing the collection of client debts and minimising ageing debt.
• Updating the Practice Management System with collection notes.
• Liaising with partners and the management team on debt positions.

Skills

Credit Control Experience

Communication

Problem Solving

Self-motivated

Tools

Microsoft Products

Job description

This role is to support the business in collecting client debts and meeting the firm’s collection targets.

Key Responsibilities

• Following Credit Control collection processes relevant to the type of client debt, ensuring effective chasing, minimising ageing of the debt ledger.
• Updating the Practice Management System (PMS) with accurate and meaningful collection notes.
• Liaising with Partners, lawyers and the Practice management team to update them on the current debt position.
• Flagging potential issues to the Supervising Timekeeper (STK), and where applicable the Practice Manager, so they can set the strategy to collect the debt.
• Meeting with the Credit Control Supervisor for line-by-line ledger reviews on a monthly basis to discuss progress, escalations and problematic issues.
• Producing standard debt reports where necessary via the Finance Self-Service Reporting Suite.
• Supporting the Sales Ledger team in gaining client payment remittances where these are missing to ensure accurate allocation of monies.
• Feeding back any billing issues to the Revenue team so processes can be checked and amended where necessary.
• Liaising with the Revenue team when disputes are raised by the client and agreed by the STK so the relevant action can be taken.

Skills, Knowledge & Expertise

• Experience in credit control, preferably in the legal sector.
• An ability to communicate effectively with internal and external clients and confident in managing difficult discussions.
• An ability to respond effectively to both internal and external clients' demands in a confident and efficient manner.
• Good knowledge and experience in various systems and Microsoft products.
• Self-motivated, determined and confident in their abilities.