Credit Controller

Irwin Mitchell; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a thriving Finance team as a Credit Controller at a leading law firm in Birmingham. You'll be responsible for managing a portfolio of aged debts, ensuring timely collections and maintaining strong client relationships. This dynamic role requires excellent problem-solving skills, attention to detail, and a proactive attitude. A supportive workplace with numerous benefits and opportunities for professional growth awaits you!

Benefits

25 days holidays plus bank holidays

Generous and flexible pension schemes

Two paid days of volunteering annually

Westfield Health membership

Flexible working options for positive mental health

Qualifications

• Proven experience in Credit Control with B2C customers.
• Experience in a law firm or regulated environment is desirable.
• Proficiency with Microsoft Office products.

Responsibilities

• Manage collection of aged debts in accordance with policies.
• Maintain and update records for effective debt management.
• Conduct correspondence regarding Credit Control matters.

Skills

Attention to detail

Client relationship

Problem solving

Team spirit

Ability to work under pressure

Education

Experience in Credit Control

Experience working in a law firm or corporate environment

Tools

Elite system

ARCS systems

Microsoft Office 365

Job description

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As a member of the Finance team, your role will involve dealing with all aspects of Credit Control. You’ll be working as part of a busy team, delivering a high standard of service to the business.

Key responsibilities include:

1. Dealing with daily correspondence received by Credit Control;
2. Attending regular aged debt reviews with Senior Credit Controllers;
3. Logging all queries generated and dealing with any follow-up action as required;
4. Collecting aged debts as quickly and efficiently as possible as outlined in the Credit Control Policy;
5. Maintaining a portfolio of aged debtors to ensure timely collection and effective management of matters;
6. Updating systems with relevant commentaries to ensure records are kept up to date and actions are followed up;
7. Chasing all allocated overdue debts by telephone, letter, and monthly statements to clients whilst liaising with Partners, Fee Earners, and Team Assistants;
8. Performing ad-hoc duties to support the team as and when required.

About You

We're looking for a proactive Credit Controller who enjoys dealing with clients and solving problems. Our ideal candidate will have the following:

• Excellent attention to detail;
• A flexible and team-spirited attitude;
• The ability to create and maintain good client relationships;
• Demonstrable working knowledge of Elite and ARCS systems (desirable);
• Experience in Credit Control, specifically with B2C customers;
• Experience working in a law firm or a corporate/regulated environment (desirable);
• The ability to work under pressure and meet deadlines while maintaining seamless service;
• Proficiency with Microsoft Office products (365, Outlook, Teams, Excel, Word);

If this sounds like you and you want to join a thriving team, hit the apply button below for consideration!

Our Benefits - What We Can Offer You

• 25 days holidays plus bank holidays - with the option to buy up to 35 extra hours of holiday;
• Generous and flexible pension schemes;
• Volunteering days – Two paid days of volunteering annually;
• Westfield Health membership, offering refunds on medical services, alongside Aviva Digital GP services.

We also offer a range of well-being initiatives to support positive mental health, including our Flexible by Choice programme for hybrid working options, depending on role and team needs.

We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!

Our responsible business programmes focus on diversity, inclusion, community investment, climate change, and social responsibility, aiming to foster a supportive and sustainable workplace.