Credit Controller

THX Ltd; Barford; On-site; GBP 26,000 - 37,000; Full time

Benefits offered by this job

Company pension

Discounted or free food

Free parking

On-site parking

Job summary

THX Ltd in the UK is seeking a Credit Controller to support cash flow and credit risk management for our fast-growing hire business. You will proactively engage customers to settle invoices and maintain accurate records.

This role requires attention to detail, strong Excel skills (Sage 50), and the ability to work independently or as part of a team, contributing to THX's reliable service and continued growth across England.

Qualifications

• Previous experience in a credit control role.
• Strong attention to detail and excellent organisational skills.
• Good knowledge of Microsoft Excel and accounting systems (Sage 50).
• Ability to work independently and as part of a team.
• Strong communication skills, both written and verbal.
• A proactive and flexible approach to work.

Responsibilities

• Process sales invoices throughout the month.
• Issue monthly statements to all customers.
• Identify customers with invoices that have become overdue.
• Reduce debtor days and overdue accounts.
• Contact customers by phone and email to resolve account issues.
• Accurately record information and outcomes from contact.
• Encourage payment of overdue invoices and identify when payments will be made.
• Follow up to ensure payments are made and, if necessary, start further collection actions.
• Assist in negotiating payment plans and starting legal proceedings if required.
• Update customer records with credit reports and limits.
• Post and allocate customer receipts on the system.
• Manage legal cases by liaising with insurers and solicitors.
• Build constructive relationships with THX customers.
• Raise relevant issues to the Financial Controller.

Skills

Attention to detail

Organisational skills

Communication skills

Independent worker

Team collaboration

Tools

Microsoft Excel

Sage 50

Job description

THX UK is a leading tool and equipment hire company serving specialist contractors within the fit-out sector. We're known for delivering an exceptional hire experience through our proactive fleet renewal, real-time service transparency, and industry-leading customer satisfaction. We ensure maximum availability, consistent service, and on‑time deliveries across major cities in England. Our mission: to deliver an exceptional hire experience defined by unmatched service, proven reliability, and a team that inspires and delivers. With a focus on sustainability and long‑term value, our purpose is to grow a high‑performing business that creates stability and opportunity for future generations.

The Credit Controller will play a key role in supporting the financial stability and ongoing growth of THX. The position is responsible for proactively engaging with customers to ensure the timely settlement of sales invoices, thereby maintaining healthy cash flow and liquidity. In addition, the role will contribute to effective credit risk management by monitoring and controlling credit exposure, supporting informed decision‑making and safeguarding the business as it continues to grow.

Key Responsibilities

• Processing of sales invoice throughout the month
• Issuing monthly statements to all customers
• Identify customers with invoices that have become overdue
• Reduce debtor days and percentage of overdue accounts to ensure targets are met and system/process problems are identified
• Contact customers by phone and email to identify any issues with the accounts and seek to resolve them, including liaison with colleagues at THX
• Accurately record information and outcomes gathered from customer and colleague contact
• Encourage payment of overdue invoices and identify when payments will be made
• Follow up to ensure payment have been made as agreed and make further contact if necessary
• Assist in negotiating payment plans and starting legal proceedings, if required
• Updating customers records with credit reports and credit limits on a regular basis
• Post and allocate customers receipts on the system
• Manage the legal cases by liaising with insurers and solicitors
• Build constructive relationships with THX customers
• Raise relevant issues to the Financial Controller

Requirements

• Previous experience in a credit control role
• Strong attention to detail and excellent organisational skills
• Good knowledge of Microsoft Excel and accounting systems (Sage 50)
• Ability to work independently and as part of a team
• Strong communication skills, both written and verbal
• A proactive and flexible approach to work

Key Competencies

• Team player with a can‑do attitude
• Forward thinking and not afraid of change
• Ability to challenge existing processes in a constructive way
• Ability to think outside the box and suggest better ways of working
• Ability to manage multiple tasks and deadlines
• Discreet and trustworthy with sensitive information

THX Values

As a family‑centred business, people are at the heart of everything we do. We're proud to have a strong commitment to our team because we know that the success of any company depends on the people behind it. That's why we make sure our employees feel valued, supported, and given every opportunity to grow.

We believe that a diverse team is a strong team. We're dedicated to building an inclusive workplace where everyone feels welcome, respected, and able to thrive no matter their background, identity, or circumstances.

Alongside a competitive benefits package and great opportunities for career development, we've built a friendly, collaborative culture that reflects our core values (Humility Innovation Refreshing Energetic). These values guide how we work, how we treat each other, and what it means to be part of THX: a high‑performing team that's always learning, innovating, and focused on leaving people feeling good.

Benefits

• Company pension
• Discounted or free food
• Free parking
• On‑site parking