Credit Control Team Leader

Logistics UK; Royal Tunbridge Wells; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A major logistics organization in the UK is seeking a Credit Control Team Leader to guide their credit control function. The role involves leading a motivated team, enhancing billing processes, and ensuring effective cash collection. Successful candidates will have proven leadership in credit control and strong communication skills. This position offers numerous employee benefits, including flexible working arrangements and a health cash plan.

Benefits

25 days of annual leave plus bank holidays

Health Cash Plan and Private Medical Insurance

Flexible and remote working arrangements

Qualifications

• Proven experience in credit control leadership.
• Strong communication and relationship-building skills.
• A true team player thriving in a collaborative environment.

Responsibilities

• Lead, motivate, and support the credit control team.
• Manage personal ledger while coaching others.
• Drive improvements in billing processes and cash collection.

Skills

Credit control leadership

Communication skills

Relationship-building skills

Excel proficiency

Detail-oriented

Job description

Are you a natural leader with a knack for building strong relationships and keeping the numbers in check? We are looking for a Credit Control Team Leader to lead our credit control function, driving improvements in billing, cash collection, and customer service.

Why Join Logistics UK?

Logistics UK, formerly the Freight Transport Association is one of the biggest business groups in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods.

An effective supply chain is vital to Keep Britain Trading, directly impacting over 7 million people employed in making, selling and moving the goods that affect everyone everywhere. With Brexit, technology and other disruptive forces driving changes in the way goods move across borders and through the supply chain, logistics has never been more important to UK PLC.

Key Responsibilities

This is your chance to lead a motivated team, work cross-functionally with different departments, and make a real impact on the financial health of the business.

• Leading, motivating and supporting the credit control team.
• Managing your own ledger while coaching others to success.
• Building great relationships with colleagues and customers alike.
• Driving improvements in billing processes and cash collection.
• Monitoring performance, carrying out reviews, and helping your team grow.
• Training and onboarding new team members.
• Ensuring cash targets are achieved and debtor days reduced.
• Preparing accurate forecasts, reports and KPIs.
• Overseeing statements, chasing letters, direct debits, journals, refunds and write-offs.

• Proven experience in credit control leadership.

• Strong communication and relationship-building skills.
• A personable, detail-focused, and proactive approach.
• Excel skills and confidence with credit control systems.
• A true team player who thrives in a collaborative environment.

We value our employees and offer a wide range of benefits recognising that no two employees are the same – everyone has different preferences and needs that change over time.

• 25 days of annual leave plus bank holidays
• Christmas Working Arrangement for extra days off during the festive period
• Health Cash Plan for all employees and Private Medical Insurance for managers
• Employee Assistance Programme and Mental Health First Aiders
• Enhanced Family Leave policy
• Flexible and remote working arrangements
• Two paid days off per year for charity or volunteering work
• Various learning and development opportunities
• Range of pension schemes
• Award scheme to recognise outstanding employees
• Life Assurance Scheme for peace of mind