Credit Control Supervisor

Adele Carr; England; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading company in financial services is seeking a Credit Control Team Leader to oversee cash collection and manage a team of Credit Controllers. This role involves coaching, developing team skills, and ensuring targets are met in a supportive office environment in Chester. The ideal candidate has at least 3 years of credit control experience and strong team leadership abilities.

Benefits

Salary up to 32,000 per year

Excellent benefits package

Supportive and friendly team

Opportunity to develop leadership skills

Qualifications

• Minimum 3 years' credit control experience.
• Minimum 3 years' experience supervising or leading a team.
• Strong Excel skills (intermediate/advanced).
• Excellent organisational, communication, and negotiation skills.
• Comfortable in an office-based environment 5 days a week.

Responsibilities

• Leading a team of Credit Controllers.
• Conducting regular 1-2-1s and coaching sessions.
• Monitoring KPIs to ensure targets are met.
• Assisting with credit checks and account monitoring.
• Supporting the Credit Control Manager.

Skills

Credit control experience

Team leadership

Intermediate/advanced Excel skills

Organisational skills

Communication skills

Negotiation skills

Motivation and adaptability

Education

CICM qualification

Job description

Overview

Credit Control Team Leader – Location: Chester (Office-Based, 5 days/week). Salary: Up to 32,000 + Great Benefits

The Role

As Credit Control Team Leader, you'll support the Credit Control Manager by overseeing cash collection, minimising overdue debt, and ensuring processes are followed across the team. You'll provide coaching, development, and guidance to team members, while promoting a positive and professional team environment. This is a hands-on role with real responsibility for maintaining strong relationships with internal teams and customers.

Key Responsibilities

• Leading a team of Credit Controllers, monitoring performance and providing support where needed.
• Conducting regular 1-2-1s and coaching sessions to develop team skills.
• Monitoring KPIs to ensure targets are met, including cash allocation, dispute resolution, and unpaid balances.
• Assisting with credit checks, approvals, and account monitoring.
• Supporting the Credit Control Manager with process improvements and departmental projects.
• Covering team responsibilities as needed to ensure smooth operations.
• Building strong, professional relationships with customers and internal colleagues.

About You

• Minimum 3 years' credit control experience, ideally in a similar environment.
• Minimum 3 years' experience supervising or leading a team.
• Strong Excel skills (intermediate/advanced).
• CICM qualification is desirable.
• Excellent organisational, communication, and negotiation skills.
• Highly motivated, adaptable, and able to maintain a positive team atmosphere.
• Comfortable working in an office-based environment 5 days per week.

Why Apply?

• Salary up to 32,000 per year
• Excellent benefits package
• Office-based role in Chester with a supportive and friendly team
• Opportunity to develop your leadership skills and shape a team in a growing business

If you're ready to take the next step in your career and lead a motivated Credit Control team, we'd love to hear from you. Apply today!