Credit Control Officer

The University of Manchester; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading educational institution in Manchester is seeking an experienced Sales Invoicing and Debt Management Officer to manage student invoicing and debt recovery processes. The ideal candidate will have a strong background in sales invoicing, excellent communication skills, and the ability to handle a high volume of customer accounts. This role offers a competitive salary and benefits including a market-leading pension scheme and health services.

Benefits

Market leading Pension scheme

Employee health and wellbeing services

Exceptional annual leave entitlement

Paid closure over Christmas

Local and national retail discounts

Qualifications

• Strong background in sales invoicing and debt management.
• Experience managing a high volume of customer accounts.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage the end-to-end student invoicing process.
• Oversee the debt collection process and manage staff.
• Collaborate with internal and international teams for financial guidance.

Skills

Sales invoicing

Debt management

Customer account management

Interpersonal skills

Attention to detail

Time management

Tools

Oracle system

Computerised debt collection systems

Job description

Overview

Are you an experienced finance professional with a passion for accuracy, compliance, and excellent customer service? We are looking for a Sales Invoicing and Debt Management Officer to join our dynamic Credit Control team at the University of Manchester. In this vital role, you'll ensure timely invoicing, effective debt recovery, and seamless collaboration with colleagues across the UK and internationally.

Responsibilities

• Manage the end-to-end student invoicing process by maintaining up-to-date knowledge of programmes, calculating tuition fees, and ensuring timely and accurate invoice generation.
• Update student records, complete customer documentation in line with University regulations, and upload financial transactions to the Oracle system.
• Ensure compliance with tax and regulatory requirements, particularly for international centres and student support teams.
• Oversee and support the debt collection process by managing staff, maintaining accurate student account records, and ensuring compliance with University policies and the Data Protection Act.
• Resolve account queries, monitor instalment plans, achieve collection targets, process refunds, and identify high-risk accounts for further action.
• Collaborate with internal and international Student Support teams and overseas centres to provide financial guidance, ensure regulatory compliance, and support debt reduction.
• Contribute to student handbooks and participate in regular meetings to address fee-related matters and operational timelines.

Expectations and success factors

Demonstrates proactive teamwork, cross-departmental collaboration, and a commitment to continuous learning. Embraces change, promotes innovation, and upholds the University's values on Equality, Diversity, and Inclusion.

Qualifications

• Strong background in sales invoicing and debt management.
• Experience managing a high volume of customer accounts.
• Proficient in using computerised debt collection systems.
• Professional approach to handling confidential information.
• Excellent communication and interpersonal skills.
• High attention to detail; organised, efficient, and conscientious.
• Effective time management skills.

What you will get in return

• Fantastic market leading Pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional starting annual leave entitlement, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers

Equal opportunities

As an equal opportunities employer we support an inclusive working environment and welcome applicants from all sections of the community regardless of age, disability, ethnicity, gender, gender expression, religion or belief, sex, sexual orientation and transgender status. All appointments are made on merit. Our University is positive about flexible working you can find out more here Hybrid working arrangements may be considered.