Credit Control Manager

Hitchenor Wakeford Limited; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A high-growth business in Leeds seeks a Credit Control Manager to lead a credit control function of 20+ people during a period of transformation. This role focuses on driving performance, improving processes, and supporting change initiatives. Ideal candidates will have proven leadership experience, strong communication skills, and a background in process transformation. Join a dynamic team and make a real impact in a forward-thinking environment.

Qualifications

• Proven experience managing a large credit control team (10+ minimum).
• Demonstrable leadership in fast-paced and change-driven environments.
• Strong analytical skills and data-driven decision-making.

Responsibilities

• Lead, manage, and mentor a credit control team of 20+ across multiple business units.
• Oversee all credit and collections activity ensuring cash collection targets are achieved.
• Drive process improvements across credit control operations, billing, and collections.

Skills

Leadership

Analytical skills

Communication

Education

CICM qualification

Tools

ERP systems

Job description

A high-growth, dynamic business in Leeds is looking for an experienced Credit Control Manager to lead and develop a large, fast-paced credit control function of 20+ people, during a period of exciting transformation and systems change.

This is a fantastic opportunity for someone who thrives in a hands-on leadership role, driving performance, improving processes, and supporting business-wide change initiatives.

Key Responsibilities:

• Lead, manage, and mentor a credit control team of 20+ across multiple business units
• Oversee all credit and collections activity ensuring cash collection targets are achieved
• Drive process improvements across credit control operations, billing, and collections
• Business partner with finance and commercial stakeholders to improve debtor performance
• Manage aged debt reporting, credit risk assessments, and escalation procedures
• Play a key role in upcoming systems change and transformation projects
• Support the implementation of new credit control systems or ERP enhancements
• Design and implement KPIs, dashboards, and team performance metrics
• Ensure full compliance with credit policies, internal controls, and audit standards

What We’re Looking For:

• Proven experience managing a large credit control team (10+ minimum)
• Demonstrable leadership in fast-paced and change-driven environments
• Background in process transformation and/or systems implementations
• Excellent communication and stakeholder management skills
• Strong analytical skills and data-driven decision-making
• ERP systems experience (e.g., SAP, Oracle, Dynamics) advantageous
• CICM qualification or equivalent experience preferred

This role would suit a resilient and inspiring people leader who’s ready to make a real impact in a changing, forward-thinking business. If you enjoy driving operational team performance while playing a part in strategic transformation this is the one for you.