Credit Control Manager

Howett Thorpe; Guildford; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A reputable firm based in Guildford is seeking an experienced Credit Control Manager to lead their credit function. This role involves managing a team of Credit Controllers, driving performance, and ensuring efficient credit control processes within a supportive and hybrid work environment. Ideal candidates will possess strong leadership skills and a track record in credit control.

Benefits

25 days holiday plus bank holidays

Flexible working hours

Car parking onsite

Enhanced pension scheme

Supportive and collaborative working environment

Qualifications

• Experience managing a credit control team in a fast-paced environment.
• Ability to work under pressure and manage competing priorities.

Responsibilities

• Leading, coaching, and developing a team of 5 Credit Controllers.
• Managing the day-to-day operations of the credit control function.
• Monitoring aged debtor reports and reducing overdue accounts.
• Building and maintaining strong relationships with customers.
• Producing monthly debtor analysis and reporting to senior management.
• Implementing and refining credit control policies, processes, and systems.
• Handling escalated debt recovery cases.
• Driving continuous improvement initiatives within the team.

Skills

Experience managing a credit control team

Strong leadership skills

Excellent communication and negotiation skills

Proven track record of reducing aged debt

Strong IT skills

Tools

ERP/accounting systems

Excel

Job description

This established and growing organisation based in Guildford is seeking an experienced Credit Control Manager to lead their credit function. You will be joining a forward-thinking and supportive business that has a collaborative working culture and a strong reputation in the market. This role offers hybrid working, with flexibility on working hours, and excellent career development. This is a fantastic opportunity for an experienced people manager with strong credit control expertise to take ownership of a team and drive performance.

Credit Control Manager – Benefits

• 25 days holiday plus bank holidays
• Flexible working hours
• Car parking onsite
• Enhanced pension scheme
• Supportive and collaborative working environment

Credit Control Manager – About The Role

In this role, you will be managing a team of 5 Credit Controllers and will report into the Head of Finance. You will be responsible for overseeing the full credit control function, ensuring cash collection targets are achieved, minimising aged debt, and improving overall processes. Your key responsibilities will include:

• Leading, coaching, and developing a team of 5 Credit Controllers, setting clear objectives and KPIs
• Managing the day-to-day operations of the credit control function
• Monitoring aged debtor reports and reducing overdue accounts through effective strategies
• Building and maintaining strong relationships with customers to support prompt payment and resolve disputes
• Producing monthly debtor analysis and reporting to senior management
• Implementing and refining credit control policies, processes, and systems
• Working closely with the wider finance team to support cash flow forecasting and working capital management
• Handling escalated debt recovery cases and liaising with legal advisors when required
• Driving continuous improvement initiatives within the team

The successful Credit Control Manager will have:

• Experience managing a credit control team in a fast-paced environment
• Strong leadership skills with a proven ability to motivate and develop staff
• Excellent communication and negotiation skills
• Proven track record of reducing aged debt and improving cash flow
• Strong IT skills, with experience using ERP/accounting systems and Excel
• Ability to work under pressure and manage competing priorities