Credit Control Manager

Clyde & Co; Glasgow; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Life assurance from day one

Season ticket loans

Wellbeing Day

Employee Assistance Programme

Job summary

Clyde & Co is seeking a Credit Control Manager to lead the Collections function within the Working Capital team. You will drive invoicing efficiency and deliver effective collections to support monthly working capital targets.

You will lead a team of credit professionals, coaching and guiding them while partnering with Partners, fee earners, clients and finance colleagues across the business. This is a strong opportunity for a seasoned people leader.

Qualifications

• Experience leading a Credit Control or Collections team in professional services.
• Experience managing multiple staff and performance reviews.
• Strong knowledge of billing, collections and working capital processes.
• Experience with 3E, Elite Enterprise or similar systems.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead, develop and motivate a high-performing Collections team.
• Manage team performance, coaching, development plans and objectives.
• Ensure resource planning and leave management.
• Act as SME for Collections processes and systems.
• Handle invoice/payment queries from clients and Partners.
• Produce and analyse collections reporting, KPIs and metrics.
• Build relationships with stakeholders across the business.
• Support Partners in achieving collection and working capital targets.
• Liaise with clients to resolve aged debt and collection matters.
• Identify and implement process improvements in Order to Cash.

Skills

Credit Control

Collections

People management

Excel

Stakeholder management

Education

Degree in Business/Finance/Accounting

Tools

3E

Elite Enterprise

Job description

As Credit Control Manager, you'll lead the Collections function within our Working Capital team and oversee a critical part of the firm's Order to Cash process.

You will be responsible for ensuring invoices are managed efficiently and collections activities are delivered effectively, helping the firm achieve monthly working capital targets.

Leading a team of credit professionals, you will provide coaching, support and direction while partnering closely with Partners, fee earners, clients and finance colleagues across the business.

This is an excellent opportunity for an established people leader who combines strong operational expertise with a continuous improvement mindset.

What You’ll Be Doing

• Leading, developing and motivating a high-performing Collections team.
• Managing team performance, coaching, development plans and objectives.
• Ensuring effective resource planning and leave management across the team.
• Acting as the subject matter expert for Collections processes and systems.
• Managing invoice and payment related queries from clients, Partners, fee earners and finance colleagues.
• Producing and analysing collections reporting, KPIs and performance metrics.
• Building strong relationships with stakeholders across the business.
• Supporting Partners and fee earners in achieving collection and working capital targets.
• Liaising directly with clients to resolve aged debt and collection matters.
• Identifying and implementing process improvements to enhance the Order to Cash lifecycle.
• Supporting wider Working Capital projects and transformation initiatives.

About You

We're looking for a confident and commercially minded leader with a passion for delivering excellent service and developing high-performing teams.

You’ll Bring

• Experience managing a Credit Control or Collections team within a law firm or professional services environment.
• Proven people management experience, including leading larger teams.
• Strong knowledge of billing, collections and working capital processes.
• Experience using 3E, Elite Enterprise or a similar practice management system.
• Excellent stakeholder management skills, with the confidence to engage at Partner level.
• Strong analytical skills and attention to detail.
• Intermediate to advanced Microsoft Excel and Microsoft Office skills.
• Exceptional communication and relationship-building abilities.
• A degree in Business, Finance or Accounting is desirable, as is an accounting qualification.

What’s In It For You

• Modern, flexible working – A minimum of 2 days each week required from the office, 3 days from home.
• Join an award-winning global firm: Clyde & Co is ranked Band 1 in multiple practice areas by Chambers and Legal 500.
• Career progression and development - Structured learning and development programs, secondment opportunities and internal mobility across global offices
• Award-winning for pro bono work and recognised as an inclusive firm, with global DEI initiatives, leadership programmes, and community impact through volunteering and sustainability.
• Perks include life assurance from day one, season ticket loans and lifestyle discounts, an annual Wellbeing Day each year, 24/7 Employee Assistance Programme and more.

Please note: eligibility for benefits may vary based on location and length of service. Full details will be confirmed upon joining.

The Firm

When you work at Clyde & Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.

Our Commitment

Clyde & Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity. Learn more about our interview process.

A Note on Privacy

Please take a moment to read our privacy notice. This describes what personal information Clyde & Co (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice.

This is the job description as constituted at present; however, Clyde & Co reserves the right to reasonably amend it in accordance with the changing needs of the business.