Credit Control Clerk - Private Care | Royal National Orthopaedic Hospital NHS Trust

Royal National Orthopaedic Hospital NHS Trust; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in London is seeking a detail-oriented professional for the billing function of their private care team. Responsibilities include preparing invoices, resolving billing queries, and collaborating with medical staff to ensure timely and accurate billing for private patients. Successful candidates should have experience in medical billing and excellent communication skills. This role offers an opportunity to contribute to world-leading patient care and service.

Qualifications

• Experience in handling private medical billing.
• Proficiency in resolving billing queries efficiently.
• Ability to liaise with medical professionals and insurers.

Responsibilities

• Prepare bills and invoices for private patients.
• Collect payments and documentation at admission.
• Handle billing queries from patients and insurers.

Skills

Billing accuracy

Communication

Analytical skills

Customer service

Tools

Compucare

Job description

To be responsible, as a member of the private care administration team for the Private Care billing function, ensuring that it achieves its goals and objectives. The successful candidate will ensure accurate and timely processing of patients' invoices through close collaboration with various stakeholders of the organisation.

RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment supporting frontline staff to implement improvements, with a vision of being a world-leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS. We deliver world-leading research and offer strong education, training, and career progression opportunities. Our dedicated staff come from diverse backgrounds, benefiting our patients with their wide-ranging experience. RNOH consolidates unrivalled expertise to deliver some of the world’s most complex and innovative care. Rated good by the CQC, we operate across two sites in London and Stanmore, the latter featuring a new state-of-the-art inpatient facility. For more information, visit https://www.rnoh.nhs.uk/.

The post holder will liaise with consultants, private medical secretaries, and the admissions coordinator to access patient notes and records, ensuring accurate billing information is supplied promptly.

Responsibilities include preparing bills and invoices for private patients, familiarising with medical insurance contracts and tariffs, using Compucare to electronically send bills, and correcting failed bills by investigating and rectifying issues.

Provide excellent billing service to private patients, collecting payments and documentation at admission, and explaining charges to ensure patient understanding.

Support credit control by contacting patients, insurers, and embassies to settle debts, and handle billing queries from patients, insurers, and consultants via the dedicated mailbox.

Review the Compucare system to identify unbilled procedures, analyse bills including procedures, consultants, anaesthetists, hospital fees, drugs, and dressings, and process credit notes and write-offs.

Address queries from staff and patients, resolve billing errors, and investigate patterns to improve processes.

Identify issues in patient notes or booking forms, raising queries with practice managers or consultants as needed.

Adhere to quality standards and deadlines, undertake relevant training, and investigate Healthcode failures.

Perform general office duties and support other areas as required.

This advert closes on Tuesday 8 Jul 2025.