Credit Control & Billing Team Leader

Tes; Sheffield; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Credit Control & Billing Manager for their Sheffield location, offering a hybrid work environment. This role is critical in ensuring timely billing and cash collection while leading a high-performance team focused on customer satisfaction and operational efficiency. Ideal candidates will have strong leadership abilities, financial communication skills, and a collaborative mindset to enhance services across departments.

Qualifications

• Strong commercial awareness; excellent attention to detail.
• Technical proficiency in Freshdesk and invoicing platforms.
• Experience in credit control and billing processes.

Responsibilities

• Lead the Credit Control and Billing team, ensuring productivity and KPI delivery.
• Supervise the billing cycle, resolving discrepancies and managing disputes.
• Collaborate with internal teams to enhance payment processes.

Skills

Financial and billing acumen

Team leadership

Customer communication

Process improvement

Analytical skills

Problem-solving orientation

Tools

Freshdesk

Excel

Job description

Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK Req #1061

10 July 2025

Title: Credit Control & Billing Manager
Department: Finance
Location: Sheffield (Hybrid 3 days a week in office, 2 days from home)
Full time, Permanent
Line manager: Head of Transactional Finance

Role overview

Reporting to the Head of Transactional Finance, this role will lead and inspire the Credit Control and Billing team by setting high standards for accuracy, efficiency, and customer service. You’ll be responsible for ensuring timely billing and cash collection, driving operational improvements, supporting cross-functional collaboration, and maintaining robust financial controls to enable seamless business performance.

Key responsibilities

Provide hands-on leadership to the Credit Control and Billing team, ensuring productivity, attention to detail, and delivery of measurable results against KPI and SLA.

Supervise the end-to-end billing cycle, including invoice preparation and issuance, in alignment with company policies and customer contracts.

Oversee customer account management, ensuring timely collection of outstanding receivables and proactive follow-up.

Investigate and resolve billing discrepancies and disputes efficiently, managing resolution cases through appropriate channels.

Generate and present regular reports, including accounts receivable summaries, Freshdesk analytics, aging analysis, and collection performance.

Collaborate cross-functionally with Customer Success, Sales, and Billing and Banking teams to remove blockers to payment and ensure customer satisfaction and accuracy of allocations.

Administer Freshdesk workflows to enhance customer support and service responsiveness for billing-related queries.

Partner with wider departments on process improvement projects to increase efficiency and effectiveness across operations.

Support business growth through involvement in migrations and new process integrations, ensuring seamless transitions.

Contribute to customer onboarding by providing credit checks and Know Your Customer (KYC) documentation.

Reconcile high-value invoices and purchase orders, validating accuracy and timely processing.

Provide coverage and support during peak periods and absences to maintain operational continuity.

Foster team resilience through structured support strategies during periods of absence or team changes.

Validate and approve first-line customer refunds, ensuring adherence to internal policies and controls.

Support month-end and year-end finance processes, including account reconciliations, KPI reporting, ledger close, and issuing statements.

Undertake ad-hoc responsibilities as required to support the smooth operation of credit control, billing, and cash collection functions.

What will you need to succeed?

Experience

Leadership mindset with the ability to inspire high performance, motivate others, and foster a collaborative team culture.

Strong commercial awareness to navigate customer relationships and ensure alignment with contractual obligations and company objectives.

Excellent attention to detail and a methodical approach to billing, reconciliation, and dispute resolution processes.

Advanced organisational and time management skills to oversee multiple workflows and meet reporting deadlines efficiently.

Confident communication and negotiation abilities to liaise effectively with internal teams and customers.

Technical proficiency in Freshdesk, invoicing platforms, and Excel for data analysis and reporting.

Problem-solving orientation with the agility to support change initiatives and drive continuous improvement.

Customer-centric approach that ensures billing and credit control processes support positive service experiences.

Knowledge

Solid understanding of credit control, billing cycles, and accounts receivable processes.

Experience handling disputes, financial reconciliation, and customer invoicing.

Familiarity with compliance, credit risk assessment, and KYC practices.

Strong working knowledge of Excel and financial systems.

Skills

Financial and billing acumen

Team leadership

Customer communication, especially in the education sector

Systems proficiency (Freshdesk, CRM, finance platforms)

Process improvement and workflow streamlining

Analytical and reporting skills

Understanding of education sector payment cycles

Adaptability and willingness to embrace evolving systems and policies

• Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK