Credit Control Advisor

Radius Limited; Crewe; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading telecoms company in Crewe is seeking a Credit Control / Collections Advisor to manage customer accounts and facilitate debt recovery. This role requires excellent communication skills, with responsibilities including managing customer queries and negotiating payment arrangements. Ideal candidates will have experience in collections or customer service and a passion for delivering high-quality service. The position offers a supportive work environment with opportunities for professional development.

Benefits

Friendly culture

Fast-growing organization

Commitment to inclusivity and innovation

Qualifications

• Experience in collections or customer service.
• Strong problem-solving approach.
• Passion for delivering high-quality service.

Responsibilities

• Manage a portfolio of customer accounts making outbound calls.
• Negotiate payment arrangements balancing customer needs.
• Handle customer queries providing accurate information.
• Maintain detailed records of all communications.
• Escalate complex cases to the Collections Supervisor/Manager.
• Ensure compliance with company policies.
• Identify opportunities to improve customer satisfaction.
• Support the team by participating in training sessions.
• Meet individual and team performance targets.

Skills

Strong communication and interpersonal skills

Ability to handle challenging conversations

Good organizational and time management skills

Job description

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The Credit Control / Collections Advisor will report to the Collections Supervisor and play a key role in supporting our Telecoms collections team by managing customer accounts and facilitating the timely recovery of outstanding debts. This position requires a customer-focused professional with excellent communication skills, who can handle customer queries with empathy while working towards company objectives. The ideal candidate will have experience in collections or customer service, a strong problem-solving approach, and a passion for delivering high-quality service.

We would love to welcome you to our Crewe Eurocard office, working hours of Monday-Friday, 8:30 am – 5:00 pm.

Your responsibilities day to day will be:

• Manage a portfolio of customer accounts, making outbound calls and responding to inbound inquiries to collect on outstanding balances.
• Negotiate payment arrangements and schedules that balance customer needs with company objectives.
• Handle customer queries professionally, providing accurate information and guidance regarding account status and payment options.
• Maintain detailed records of all communications and actions taken on customer accounts.
• Escalate complex cases or at-risk accounts to the Collections Supervisor/Manager as needed.
• Ensure compliance with company policies and regulatory requirements during all collections activities.
• Identify opportunities to improve customer satisfaction while maximizing collections performance.
• Support the team by participating in training sessions and sharing best practices.
• Meet individual and team performance targets, contributing to the overall success of the collections team.

Job Description

The Credit Control / Collections Advisor will report to the Collections Supervisor and play a key role in supporting our Telecoms collections team by managing customer accounts and facilitating the timely recovery of outstanding debts. This position requires a customer-focused professional with excellent communication skills, who can handle customer queries with empathy while working towards company objectives. The ideal candidate will have experience in collections or customer service, a strong problem-solving approach, and a passion for delivering high-quality service.

We would love to welcome you to our Crewe Eurocard office, working hours of Monday-Friday, 8:30 am – 5:00 pm.

Your responsibilities day to day will be:

• Manage a portfolio of customer accounts, making outbound calls and responding to inbound inquiries to collect on outstanding balances.
• Negotiate payment arrangements and schedules that balance customer needs with company objectives.
• Handle customer queries professionally, providing accurate information and guidance regarding account status and payment options.
• Maintain detailed records of all communications and actions taken on customer accounts.
• Escalate complex cases or at-risk accounts to the Collections Supervisor/Manager as needed.
• Ensure compliance with company policies and regulatory requirements during all collections activities.
• Identify opportunities to improve customer satisfaction while maximizing collections performance.
• Support the team by participating in training sessions and sharing best practices.
• Meet individual and team performance targets, contributing to the overall success of the collections team.

Qualifications

• Strong communication and interpersonal skills.
• Ability tohandle challenging conversations tactfully and professionally.
• Good organizational and time management skills, with attention to detail.

Additional Information

• A friendly culture that mirrors our proposition to our customers.

• A fast-growing organisation that defines itself as being agile and innovative.

• A drive for continuous improvement, which you will be empowered to get behind from day one.

• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via[emailprotected] .

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.