Credit Control Administrator

Michael Page; Manchester; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A leading recruitment agency is seeking a Credit Control Administrator for a permanent role based in Manchester. The successful candidate will support debt collection processes and ensure efficient communication with customers. Applicants should have prior experience in credit control or finance administration, possess excellent communication skills, and thrive in a busy environment. This role offers a salary of £25,000 - £27,000, hybrid working, and career development opportunities.

Benefits

Generous holiday allowance

Pension and other employee benefits

Opportunities for career progression

Qualifications

• Previous experience in Credit Control or Finance administration.
• Competent in dealing with people face to face and over the telephone.
• Ability to manage own time effectively, including organising and prioritising workload.
• Thrives in a busy environment.
• Flexible approach and positive attitude.
• Excellent communication skills.
• Methodical, systematic, accurate and highly organised.
• Friendly, helpful and pleasant manner, willing to learn, assist and advise.
• Enthusiastic and committed approach.
• Excellent numerical and literacy skills.

Responsibilities

• Supporting the Credit Controller by contacting customers via phone and email for overdue payments.
• Manage incoming calls relating to inquiries and ledger queries.
• Liaise with third-party providers by preparing and submitting claims.
• Assist in the recovery of arrears.
• Respond to all credit control-related inquiries promptly.
• Maintain accurate and up-to-date tenant records.
• Prepare credit control letters and documents.

Job description

Credit Control Administrator - Full time, permanent position

Salary - £25,000 - £27,000 per annum

Hybrid working

Manchester City Centre

Client Details

Are you a detail-oriented, confident communicator with experience in credit control, financial administration or retail? Ready to take the next step in your career with a supportive and expanding business?

We're working with a well-established and growing company who are looking to add a Credit Control Administrator to their finance team.

Description

The key responsibilities of a Credit Control Administrator will include:

• Supporting the Credit Controller by contacting customers via phone and email in line with established procedures for overdue payments.
• Manage incoming calls relating to enquiries and ledger queries, ensuring a professional and helpful response.
• Liaise with third-party providers by preparing and submitting claims within required timeframes.
• Assist in the recovery of arrears.
• Respond promptly and professionally to all credit control-related enquiries from both internal departments and tenants.
• Maintain accurate and up-to-date tenant records, reflecting any changes in circumstances such as solicitor involvement, payment arrangements, or updated contact information.
• Prepare credit control letters and documents, manage filing, and provide general assistance to the accounts department as required.

Profile

A successful Credit Control Administrator will be:

• Previous experience in a Credit Control or Finance administration
• Competent in dealing with people face to face and over the telephone
• Ability to manage own time effectively, including organising and prioritising workload.
• Thrives in a busy environment.
• Flexible approach and positive attitude.
• Excellent communication skills.
• Methodical, systematic, accurate and highly organised.
• Friendly, helpful and pleasant manner, willing to learn, assist and advise.
• Enthusiastic and committed approach.
• Excellent numerical and literacy skills in order to undertake a range of tasks.

Job Offer

• A salary range of £25,000 - £27,000 per annum, depending on experience
• Hybrid working opportunities
• Generous holiday allowance
• Genuine opportunities to progress and develop a career in finance within a thriving industry and supportive team
• Modern office with good transport links
• Pension and other employee benefits