Credit Control Admin Assistant

Citation; Wilmslow; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a dynamic team as a Credit Control Admin Assistant at a forward-thinking company, where your expertise in credit control will shine. In this role, you will manage cash allocations, process refunds, and handle customer queries while fostering solid relationships with clients and colleagues. Enjoy a supportive work environment that values positivity and teamwork, with perks like 25 days of holiday plus your birthday off, gym membership discounts, and more. If you are passionate about making a difference and thrive in a collaborative culture, this is the perfect opportunity for you to contribute to a company that values its people.

Benefits

25 days holiday plus birthday off

Gym membership discount

Healthcare

Childcare vouchers

Opportunity to purchase extra leave

Pension contributions

Qualifications

• Essential knowledge of credit control processes and transactional finance.
• Strong communication and negotiation skills are necessary.

Responsibilities

• Manage cash allocation and process refunds efficiently.
• Resolve customer queries and maintain solid relationships.

Skills

Credit Control Processes

Transactional Finance Knowledge

Negotiation Skills

Communication Skills

Work Ethic

Prioritization

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Title: Credit Control Admin Assistant
Reporting To: Group Credit Manager
Location: Remote/Wilmslow
Hours of Work: 37.5

The Role

An opportunity has arisen for an Admin Assistant to join our Credit Control team based in Wilmslow.

Key Responsibilities

1. Additional Service one-off billing
2. Cash allocation
3. Sending VAT schedules/invoices/statements/copy agreements to clients as requested
4. Reinstating & set up new direct debits
5. Managing cancelled direct debit BACS report
6. Amending bank details on customer accounts
7. Resolving customer queries
8. Processing refunds
9. Calculating settlement figures & processing settlement invoices

The Person

1. Knowledge and experience of credit control processes and procedures is essential
2. Transactional finance knowledge and understanding
3. Experience of Microsoft Word, Excel, Outlook
4. Professional attitude and persona
5. Positive outlook
6. Strong work ethic
7. Able to prioritise workload
8. Negotiation skills
9. Ability to communicate with clients and staff at all levels
10. Generate and maintain solid working relationships with customers and colleagues

About Us

We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We are a nice bunch. We don't do office politics or "that's not my job". We listen, support and take ownership.

We have been proudly delivering valuable HR and Health and Safety services to SME's across the UK for over 20 years. Passionate about service, we're on a mission to revolutionise our colleagues' and clients' experience by employing brilliant people who are experts at what they do and who smile while they are doing it.

Working for Citation, you will have access to 25 days holiday, plus your birthday off work, gym membership discount, healthcare, childcare vouchers, the opportunity to purchase extra leave, pension contributions and more.

It's a great place to work because of the people we employ. Fun and professional, we want likeminded individuals who love to love their job (no 'mood hoovers' here thanks!) and want the Company to succeed.

So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.