Credit Card Journey Manager

Barclays; Northampton; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Credit Card Journey Manager to enhance customer onboarding experiences. This role involves collaborating with various teams to optimize customer journeys, track account performance, and implement innovative financial solutions. You will lead market research, develop pricing models, and forge strategic partnerships to expand offerings. This position is ideal for someone with strong product management skills and a passion for improving customer experiences in the commercial banking sector. Join a forward-thinking company and make a significant impact in the financial industry.

Qualifications

• Experience in product management with a focus on customer journeys.
• Ability to work with stakeholders to identify and solve pain points.

Responsibilities

• Drive market analysis and product development for commercial banking.
• Manage relationships with key stakeholders and develop sales strategies.

Skills

Product management

Agile delivery methodologies

Stakeholder management

Communication skills

Strategic thinking

Risk and controls

Digital and technology skills

Job description

Join us as a Credit Card Journey Manager where you will be managing and owning the Barclaycard new customer onboarding journey. Working with multiple teams across the bank to ensure we improve customer experience. You’ll work on tracking performance of open accounts, decline reasons, and also focus on optimisation opportunities to further develop the acquisition journey.

Essential criteria:

• Product management - working with agile delivery methodologies to improve customer journeys.

• Working to develop and deliver against growth targets/plans including project work, prioritising a backlog of change.

• Clear evidence of working with different stakeholders and data to identify and solve customer pain points.

Some other highly valued skills may include:

• Ability to create long term plans supporting in strategy setting.

• Strong communication and influencing skills.

• Experience working with Private Bank or Wealth Management.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.

Location

This role can be based in London, Northampton, Manchester or Glasgow.

Purpose of the role

To drive the success of the commercial banking segment through market analysis, product development, sales and relationship management, risk management, and performance.

Accountabilities

• Execution of market research to understand the competitive landscape, identify market trends and opportunities, and develop strategies to capture market share within the commercial banking segment, considering industry, size, and growth stage.
• Development of appropriate pricing models for different products and services, ensuring profitability while remaining competitive in the market.
• Development, implementation, and management of innovative financial solutions, services, and products aligned with the bank's objectives and tailored to the commercial banking segment, including loan products, cash management solutions, and trade finance services.
• Identification and forging of strategic partnerships with other financial institutions, technology providers, or industry experts to expand product offerings and reach new client segments.
• Management of key stakeholder relationships within target companies to understand their needs and recommend appropriate solutions.
• Development and implementation of sales strategies including setting sales targets, identifying sales channels, and establishing objectives for loan terms to support negotiations and service agreements.
• Monitoring key metrics such as new client acquisition, loan volume, revenue, and market share to assess performance. Funnel and journey optimisation are key to service delivery and performance.

Assistant Vice President Expectations

• To advise and influence decision-making, contribute to policy development, and ensure operational effectiveness. Collaborate closely with other functions and divisions.
• Lead a team performing complex tasks, using professional knowledge and skills to impact the business. Set objectives, coach employees, and evaluate performance.
• Demonstrate leadership behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
• For individual contributors, lead collaborative assignments, guide team members, and identify new directions for projects.
• Consult on complex issues, support policy development, and manage risks by developing policies and procedures.
• Manage risk and strengthen controls related to work performed.
• Collaborate with other areas to stay aligned with business strategy.
• Engage in complex data analysis to solve problems creatively and effectively.
• Communicate complex or sensitive information effectively.
• Influence stakeholders to achieve outcomes.

All colleagues are expected to embody the Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, and demonstrate the Barclays Mindset: Empower, Challenge, and Drive.