Creator Success Agency Squad Lead

JR United Kingdom; Plymouth; On-site; GBP 40,000 - 70,000; Full time

Job summary

A leading creator monetisation platform seeks a Creator Success Agency Squad Lead in Plymouth. This role involves managing a team to enhance agency performance and drive growth. The ideal candidate will have strong leadership skills and a proven background in customer success within the creator economy. Enjoy flexible hours, unlimited holiday and opportunities for growth in a mission-driven environment.

Benefits

Unlimited holiday

Flexible hours

Accelerated growth opportunities

Qualifications

• Experience managing or leading a high-performing team in Customer Success, Account Management, or Sales Ops.
• Strong understanding of agency operations in the creator economy or a platform environment.
• Proficiency using data and performance tools to track and steer outcomes.

Responsibilities

• Manage and coach a team of Creator Success Agency Reps.
• Monitor performance metrics and provide regular updates.
• Implement process improvements and uphold internal SOPs.

Skills

Leadership

Coaching

Communication

Data Analysis

Operational Process Improvement

Job description

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Creator Success Agency Squad Lead, plymouth

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Client:

Location:

plymouth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Fanvue is the fastest-growing creator monetisation platform in the creator economy. We are the leading AI-powered creator-first platform, designed to empower creators worldwide to directly monetise their audience. We’re on a mission to redefine the creator economy by empowering creators to connect, share, and earn more efficiently.

As the Creator Success Agency Squad Lead, you’ll be responsible for managing the team that supports Fanvue’s sales agencies. These agencies represent large groups of creators and play a vital role in scaling the platform’s revenue. Your focus will be on overseeing agency-facing reps, driving agency performance, improving retention, and ensuring agencies are consistently growing and delivering results.

You’ll combine strong leadership skills with deep operational oversight, supporting your team with training, strategic direction, and performance tracking while collaborating cross-functionally to align with Fanvue’s broader goals.

What You'll Do:

Team Management and Coaching

• Lead and support a team of Creator Success Agency Reps.
• Conduct regular 1:1s, performance reviews and team syncs to ensure alignment and accountability.
• Provide coaching on relationship management, communication quality and tactical execution.
• Guide the team in delivering structured, high-impact support to agency partners.
• Work with reps to set earning targets for agencies, track progress and resolve issues.
• Monitor at-risk agencies and assist in executing retention or reactivation strategies.

Performance Monitoring

• Oversee performance reporting for agencies and reps, using internal tools and dashboards.
• Track key metrics like MoM earnings, retention, and churn indicators.
• Provide regular updates to leadership on squad performance and agency health.

Process and Operational Excellence

• Uphold and continuously improve internal SOPs and playbooks related to agency management.
• Identify inefficiencies in workflows and propose scalable improvements.
• Collaborate closely with the Sales team to align on handovers and target setting
• Act as a feedback loop between agencies and internal teams, including Product, Support, and Marketing.
• Support internal strategy development by sharing trends and insights gathered from your team.

Who You Are:

• Experience managing or leading a high-performing team in Customer Success, Account Management, or Sales Ops.
• Strong understanding of agency operations in the creator economy or a platform environment.
• Excellent coaching, prioritization, and communication skills.
• Proficiency using data and performance tools to track and steer outcomes.
• Process-driven with a high standard for relationship management and execution quality.

What Success Looks Like:

• Your team consistently supports agencies to grow, retain creators, and scale earnings.
• You elevate your reps through coaching, structure, and clear leadership.
• You identify agency needs and align cross-functionally to deliver solutions.
• You contribute to the evolution of Fanvue’s agency strategy through insights and operational excellence.

Why Join Fanvue?

• Work with a talented, mission-driven team dedicated to empowering creators worldwide
• A culture that values innovation, excellence, ownership, transparency, and speed
• Accelerated growth opportunities
• Unlimited holiday
• Flexible hours, according to the times you perform best