Creator Relations Manager - EU

Electronic Arts (EA); Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading entertainment company based in Guildford, UK, seeks a new EU Creator Relations Manager to develop and implement strategies for content creators across EU markets. This hybrid remote/in-office role requires advanced experience in community management and digital marketing. You'll work closely with regional leads to enhance communication strategies and engage with creators. The position offers a dynamic work environment with a focus on creativity and growth opportunities.

Benefits

Healthcare coverage

Mental well-being support

Paid time off

Complimentary games

Qualifications

• Expertise in measuring Creator efforts using social listening/analytic tools.
• Proficient in interpreting customer/community feedback.
• Capable of establishing professional relationships with creators.

Responsibilities

• Lead and implement the Creator strategy across EU markets.
• Guide regional leads for in-country contributions to marketing.
• Oversee activations and manage the Creator budget.

Skills

Advanced experience in Creator and Community Management in EU

Experience with digital and creator marketing

Planning, organisational, and task/project management abilities

Written and verbal communication skills in English

Experience with video and livestream platforms

Education

Bachelor's degree in Communications or Marketing

Job description

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

This is a hybrid remote/in-office role, based in our Guildford, UK studio.

The Global Communications team, which sits within the integrated marketing department, is a visible and crucial communications role. We're looking for our new EU Creator Relations Manager for the Action Adventure and EA Originals portfolio.

Reporting to the Global Creator Relations Lead, you will collaborate with teams around the business. You will ensure that our communication strategies are working with EU Content Creators and on different social media channels. You will also be an important partner of the Brand Marketing Regional Leads and contributor to the EU integrated go-to-market plans.

A list of specific responsibilities and qualifications for this role can be found below.

• Lead and implement the Creator strategy and develop best practices across multiple platforms for the portfolio in EU markets. Make sure the strategy reflects and complement the Global strategy.
• Guide regional leads and agencies to deliver the in-country Creator & Social contribution to the in-country Go-to-market Plan aligned with Brand Strategy.
• Identify Community insight (or gaps) to contribute to the audience lens and share local feedback of our in-country audience(s).
• Help with communications around game and live service issues: Gameplay Challenges, Outages, Support Issues. Provide insight into hot topics within the community and press to help develop messaging.
• Establish professional working relationships with creators in person, online, and through owned social and community platforms and ensuring work follows company and federal guidelines.
• Organise and oversee activations building content briefs and managing creator invites, contract requests and payments.
• Manage and plan the Creator budget in partnership with Brand Marketing Regional Leads
  
  

Qualifications

• Technical skills
• Advanced experience in Creator and Community Management in EU
• Experience with digital and creator marketing and appropriate metrics of success
• Measure Creator efforts with social listening/analytic tools to provide data-informed actions.
• Experience with and scope of knowledge of video and livestream platforms such as Instagram, Snap, TikTok, X, Twitch, YouTube and other new social platforms.
• Experience interpreting customer/community feedback to make relevant recommendations.
• Soft skills
• Advanced experience in agency management.
• Planning, organisational, and task/project management abilities.
• Written and verbal communication skills in English, able to present plans and concepts in English.
• Familiar with collaborating in a global environment.
• Other qualifications
• Bachelor's degree (or similar) in Communications or Marketing, but not essential.
  
  

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.