Creative Project Manager

Bully Pulpit International

Greater London

Hybrid

GBP 60,000 - 90,000

Full time

11 days ago

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Benefits offered by this job

Competitive salary

Discretionary bonus programme

Company pension scheme

Flexible and hybrid working

25 days holiday

Additional holiday between Christmas &

Private medical insurance

Enhanced family policies

Discounted gym & yoga memberships

Job summary

Bully Pulpit International is seeking a senior operational lead for Creative Operations across Europe. You will shape briefs, plan resources, and drive on-time, on-budget delivery of high-impact assets. You will liaise with design teams, client leads, and senior stakeholders to balance priorities across multiple offices.

The role emphasizes process standardisation, QA, and continuous improvement, with a hybrid working model across Europe.

Qualifications

5–7 years of experience in Creative Operations or a similar role.
Proven ability to manage briefs, timelines, and budgets across multiple markets.
Strong coordination between design teams, accounts, strategy and finance.

Responsibilities

Own end-to-end intake, scoping, and scheduling of creative briefs.
Forecast workloads, allocate resources, and balance speed with quality.
Maintain process standards and QA across all deliverables.
Coordinate cross-border teams and external partners across Europe.

Skills

Creative Ops

Project Management

Resource Planning

Budgeting & Finance

Stakeholder Management

Quality Assurance

Tools

PM Tools

Asset Management Systems

Financial Tracking Tools

Job description

Acting as the operational backbone to BPI Group’s European design team, you will be responsible for the end-to-end management, workflow optimisation, and seamless delivery of all creative projects. This role is tasked with structuring creative briefs, managing resource allocation, and balancing competing priorities across multiple offices. The primary objective is to drive operational efficiency, ensure on-time and on-budget delivery of high-impact creative assets, and maintain seamless communication between design teams, client leads, and senior stakeholders. This is a newly created role due to growth across Europe.

Core Accountability Framework

Workflow & Traffic Management – Overseeing the intake, prioritisation, and scheduling of creative briefs across the European design hub to maximise team capacity and prevent bottlenecks.

Cross-Border Operations & Coordination – Serving as the central operational bridge between design colleagues across Europe, as well as internal account and strategy teams.

Resource Allocation & Capacity Planning – Forecasting team workloads, managing freelancer and vendor networks when required, and optimising project timelines to balance speed with creative quality.

Process Standardisation & Delivery Excellence – Implementing best-practice project management frameworks, maintaining asset management systems, and enforcing strict quality control protocols across all deliverables.

Functional Responsibilities

Project Scoping & Workflow Management

Act as the primary intake point for design requests across BPI Group, reviewing briefs for clarity, feasibility, and realistic timelines before assigning resources.
Develop, maintain, and enforce detailed project plans, milestones, and delivery schedules for pitch decks, social campaigns, editorial reports, and multi-market assets.
Monitor day-to-day team bandwidth across Europe, reallocating resources to meet urgent deadlines or pitch requests.

Cross-Border Collaboration & Stakeholder Alignment

Drive clear, continuous communication between European design team members, account leads, and senior executives across multiple territories and time zones.
Navigate and balance competing expectations, deadlines, and demands from senior leadership across different offices, ensuring clear prioritisation and realistic commitments.
Translate strategic agency objectives and client requests into actionable, structured briefs for designers.

Budgeting, Resourcing & Vendor Operations

Create a system to track project hours, production costs, and resourcing metrics to ensure creative projects remain profitable and within scope.
Manage external creative partners, print vendors, and translators when specialised or overflow capacity is needed.
Oversee contract negotiation, onboarding, and purchase orders for external design and production resources.

Quality Control, Process Improvement & Asset Management

Enforce rigorous quality assurance checks across all final deliverables to ensure strict alignment with client guidelines and BPI Group brand standards.
Continuously recommend and refine agency project management tools, digital asset management systems, and intake templates to streamline team operations.
Identify operational bottlenecks across the European creative function and implement proactive solutions to improve speed and overall output quality.
5-7 years of experience in Creative Operations, Creative Services, project management, or a similar role within an agency or fast-paced creative environment.
Experience developing scopes of work, staffing plans, timelines, and estimates, with a strong understanding of how creative work gets delivered.
Strong commercial and financial awareness
Experience managing creative workflows and processes from brief through delivery, identifying gaps and helping teams work more efficiently.
A strong understanding of creative resourcing, including balancing staff and freelance talent against project needs, timelines, and budgets.
Excellent organisational skills with the ability to manage multiple projects, priorities, and stakeholders at the same time.
Confidence working closely with Creative, Client Leads, Strategy and Finance teams.
A people-first approach to operations — able to bring structure and accountability without creating unnecessary process.
A proactive, solutions-oriented mindset with the ability to spot potential issues early and help teams find practical ways forward.
Experience with project management, resource management, and financial tracking tools, with an interest in continually improving how teams work.