Creative Operations Director

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Description

This role manages Digital & Social Media programs in conjunction with Online, Global Product Marketing, and Consumer Engagement teams. The ideal candidate is a problem solver who understands every detail of a project, from strategic planning to the small details of project management: people, timeline, scope, and budget.

Accountability

• Responsible for overall social and online creative leadership, working with social and online art directors, and developing executive relationships with Global Product Marketing, Online, and Consumer Engagement teams. Oversees social producer and creative teams throughout each engagement's lifecycle.
• Participates in strategic sessions with Consumer Engagement to define brand positioning and voice across digital channels.
• Manages interdisciplinary teams of digital designers and copywriters to develop innovative creative concepts into clear deliverables for local markets.
• Defines project scope, objectives, strategy, deliverables, schedule, and budget in collaboration with the Content Production Team.
• Oversees the social media content studio with the Head of Production, ensuring delivery of top-tier social assets.
• Manages each phase of the internal and external approval processes, including concepts, copy, design, final artwork, and retouching.
• Ensures all evergreen online and social projects stay on track through task management, status updates, creative presentations, resource allocation, and clear communication.
• Manages retailer pipelines with brands such as Tmall, Sephora, Nordstrom, and others.
• Resolves team conflicts, thinks quickly under pressure, and engages marketing and creative teams to produce high-quality work within tight timelines.

Qualifications

• Some familiarity with QA processes such as GMP and Compliance.
• Basic knowledge of MS Office; familiarity with SAP and LIMS is a plus.
• Accurate work with a keen eye for detail.
• Demonstrates independence while being a strong team player.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Personal Care Product Manufacturing

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