Creative Lead

Williams Lea; Greater London; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

25 days holiday

Salary sacrifice schemes

Retail vouchers

Life Assurance

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work scheme

Discounted gym memberships

Referral Scheme

Job summary

Williams Lea is seeking a Creative Lead to join our team in London, overseeing on-demand creative services from brief to final output. You will guide creative thinking, translate client challenges into compelling solutions, and mentor designers while working closely with the Global Creative Operations Director.

The role requires strong creative direction, client liaison, and a firm grasp of brand guidelines.

Qualifications

• Proven ability to lead creative projects from brief to final output.
• Strong capability in guiding design teams and maintaining brand integrity.
• Excellent stakeholder management and client relationship skills.
• Mentor and develop designers to sustain a high-performing team.

Responsibilities

• Lead delivery of high-quality creative projects from brief to final output.
• Guide creative strategy and production processes.
• Build relationships with clients and stakeholders to ensure service excellence.
• Provide creative direction on design, messaging and branding.

Skills

Creative leadership

Creative direction

Stakeholder management

Mentoring designers

Job description

Creative Lead Salary: £60,000 per annum, 30% shift allowance, plus company benefits Address: London Contract: Permanent, full time Hours: 37.5 hours per week Shifts: Monday-Friday 16:00-00:00 Break: 30 mins Work model: Fully onsite

Williams Lea seeks a Creative Lead to join our team!

Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-embedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.

Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.

Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.

Purpose of the Role

We are seeking an exceptional Creative Lead to help manage our on-demand Creative Services. Acting as the key link between the client and design team, the Creative Lead will guide creative thinking, generate strong ideas and translate client challenges into effective creative solutions. The role reports directly to the Global Creative Operations Director and supports the Global Creative Director.

Key Responsibilities

• Lead and oversee the delivery of high-quality creative projects from brief to final output.
• Support the development and implementation of creative strategy and production processes.
• Build strong relationships with clients and stakeholders, ensuring excellent service and delivery.
• Provide creative direction and strategic advice on design, messaging and communication.
• Ensure all work aligns with brand guidelines and maintains brand integrity across channels.
• Drive innovation by developing creative solutions that exceed client expectations.
• Manage project scope, budgets, timelines and resource allocation effectively.
• Act as the escalation point for challenges, resolving issues and identifying opportunities for improvement.
• Mentor, coach and develop designers, fostering a high-performing and collaborative team culture.
• Champion creative excellence, best practices and continuous professional development across the team.

What we’re looking for

• A natural leader who can inspire and energise both on-site and offshore creative teams, fostering collaboration, developing creative talent, and encouraging knowledge sharing across the team.
• A self-motivated and results-driven creative professional who thrives in a fast-paced environment and can confidently manage a varied and dynamic workload.
• Strong expertise in creative direction, with the ability to guide stakeholders, champion service excellence, and ensure creative projects are delivered efficiently and to the highest standards.
• A collaborative partner who works closely with clients and stakeholders to translate strategic objectives into impactful creative solutions.
• A dedicated brand guardian with a keen eye for detail, ensuring all creative output aligns with brand tone of voice, guidelines, standards, and visual identity.
• Passionate about delivering exceptional quality, with a strong focus on accuracy, continuous improvement, and the application of current design techniques, best practices, and industry trends.

We’re happy for you to use AI tools to research us, polish your cv/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience. To keep things fair, please don’t use AI to invent or exaggerate achievements, complete assessments (unless we say it’s allowed), or to generate live interview answers.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well‑being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro‑rata for part time roles)
• Salary sacrifice schemes
• retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency. If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [e-mail](we do not accept applications to this email address). View our Privacy Notice https://www.williamslea.com/privacy-statement

Longevity driven by innovation

In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.