Creative Account Manager

JR United Kingdom; Manchester; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare communications is seeking an Account Manager to drive impactful advertising campaigns. This role involves building strong client relationships, ensuring project quality, and collaborating with a talented team to deliver innovative solutions. With a supportive environment and a commitment to professional development, this opportunity offers a chance to make a significant impact in the healthcare sector. Join a dynamic team that values creativity and strategic insights, and be part of a mission to transform lives through effective communication.

Benefits

28 days annual leave + Bank Holidays

Flexible working options

Early Friday finish

Enhanced family leave

Extensive L&D support

Sabbatical opportunities

Life insurance (4x salary)

Company pension scheme

Wellbeing programme

Employee Assistance Programme

Qualifications

• 2+ years of experience in client services within a creative agency.
• Ability to manage accounts and ensure client satisfaction.

Responsibilities

• Build and maintain strong client relationships as a strategic partner.
• Oversee quality control and ensure timely project delivery.
• Support senior team members and identify new business opportunities.

Skills

Client Management

Communication Skills

Creative Brief Development

Healthcare Knowledge

Quality Control

Education

Experience in Creative Agency

Job description

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Are you passionate about creating advertising that not only informs but also transforms lives within the healthcare sector?

At Havas Lynx, a global advertising agency at the forefront of healthcare communications, we combine unmatched creativity, extensive expertise, and a deep understanding of the pharmaceutical and healthcare field. Our communications resonate deeply with audiences and adhere to the highest standards of healthcare advertising.

Committed to driving meaningful change—a change built on a foundation of rich experience, inspired by innovation, and confirmed through our proven track record—we work in close partnership with healthcare professionals, patients, carers, and leading pharmaceutical brands to navigate the complex challenges of today's healthcare landscape. Our approach blends strategic insights and deep scientific acumen with cutting-edge creativity and digital innovation, crafting campaigns and solutions that significantly improve people's lives.

We’re a team of over 400+ people in Manchester and London, with a history spanning over 35 years and an ever-evolving future. You can get a feel for the #LYNXLife through our YouTube #LYNXLife playlist, Instagram, Facebook, LinkedIn, and Twitter.

Everything this company achieves—every life it saves, every penny it makes, every policy it changes, every award it wins—is down to everyone who works here.

Please note that this role is based in Manchester, and our current hybrid working arrangement requires office attendance on Mondays, Tuesdays, and Thursdays.

Our Role:

The role of Account Manager will see you take a pro-active approach in the management of your accounts. Focusing on client satisfaction, communication, quality control and profitability. As an Account Manager, you will ensure that your clients receive the highest individual attention and that we deliver projects on time, on budget and on brief. You will contribute your ideas and knowledge to the team, helping your senior team to support and develop the junior members.

What you can expect to be doing:

• You will build meaningful and trusting relationships with your clients ensuring you position Havas Lynx as their strategic partner
• You will immerse yourself in your client’s business and industry in order to be best placed to deliver quality campaigns
• You will ensure client requests are dealt with efficiently, interpreting these into thorough and accurate internal briefs
• You will work with Operations Team to manage the Production Schedule guaranteeing that the projects are delivered to brief, on time and within budget
• You will oversee the quality control of work that leaves the agency, making sure it adheres to the client’s approved brief
• You will support the Senior Account Manager and Account Director working closely with the Insights and Planning Team to proactively develop your understanding of strategy and how this applies to the campaigns you are delivering
• You will have a proactive approach to identifying and initiating business opportunities with new and existing clients

This role could be a great fit for you if:

• You have previous experience in a creative agency in client services - this is not a graduate role (2 years +)
• Healthcare expeirence is ideal but not essential
• Experience working on creative briefs
• Experience working on client accounts
• Client facing experience
• Confidence and eager to learn and develop

What you can expect from us

A supportive and challenging environment in which you will have the opportunity to learn, grow, and make an impact that matters. We put a huge investment into #LYNXLife and our #LXAcademy internal programmes. It’s a unique initiative that aims to reward hard work, reduce pressures, and ensure that we can all enjoy our time at Lynx. Our strategy is to build capabilities internally and inspire the best talent, so we can continue to deliver on our mission.

You can also expect a whole host of benefits, including:

• Hybrid Working – 3 days in the office (flexible working options are available for in-office days)
• Starting holiday allowance of 28 days annual leave + Bank Holidays, with increasing allowance connected to length of service
• Option to buy, carry or sell holidays
• Early Friday finish throughout the year
• Seasonal working hours
• Enhanced family leave, pay and return to work benefit scheme
• Extensive L&D support
• Sabbatical opportunities
• Season ticket interest free loans for travel
• Cycle to work scheme
• Life insurance (4x salary)
• Company pension scheme
• Fully compensated company events
• Wellbeing programme including sports clubs, discounted gym memberships, free onsite flu vaccinations, extended lunch breaks on Wellness Wednesdays and much more
• 24/7 access to a free, confidential and independent Employee Assistance Programme

Get in touch to find out how we can make an impact that matters together.