Creative Account Director

The Delta Group; Bishop's Stortford; On-site; GBP 70,000 - 110,000; Full time

Job summary

The Delta Group is seeking an Account Director to lead and grow a portfolio of Health & Beauty clients, driving revenue through innovative campaigns and POS activations. You will manage briefs, supervise the account team, and ensure delivery of high‑quality services while maintaining strong client relationships.

Working closely with the Group Account Director, you will help shape strategy, coordinate cross‑department collaboration, and uphold SLAs and KPIs to maximise profitability and client

Qualifications

• Proven industry experience and senior account management roles.
• Experience in key marketing communication areas: POS, ATL & BTL advertising, OOH, Digital, PR & event marketing.
• Experience working in the Health & Beauty sector.
• Excellent project management skills and the ability to multi‑task proficiently.
• A mix of analytical and creative capabilities.
• High level of diplomacy and ability to establish and maintain positive working relationships with clients and within the agency.
• Graduate level education.

Responsibilities

• Strategic understanding of the client’s industry, business, and competitors; establish a full understanding of the client’s internal issues, processes, and policies.
• Drive client service excellence and upsell where possible to meet Delta Creative budget projections.
• Lead and manage the account team to deliver high‑quality services and meet SLAs and KPIs.
• Identify new business opportunities within the client’s business and industry; collaborate with the new business team to win work.
• Oversee agency relationships with client partners to ensure an integrated approach.
• Ensure profitability and cost control, forecasting, and accurate billing across projects.

Skills

Senior account management

Marketing communications

Health & Beauty sector

Project management

Client relationship management

Strategic thinking

Education

Graduate level education

Job description

Role Overview

We are seeking a passionate and motivated Account Director to join a talented & supportive team, committed to excellence in client service and project execution. The Account Director will oversee and strategically grow a portfolio of Health & Beauty clients, driving success through innovative marketing campaigns and POS activations (temporary, permanent, and semi‑permanent displays). Working closely with an account team, the role will focus on maximizing revenue and profitability for Delta while delivering exceptional client satisfaction. This hands‑on role requires briefing and managing projects through the agency for clients as a core part of the role requirements. Applicants should demonstrate a proactive approach in helping clients meet their business objectives and possess strong experience in client‑facing roles, ideally working directly with brands and retailers. Essential skills include expertise in taking clients’ briefs and a solid understanding of 3D POS print and production processes. Supporting the Group Account Director, the Account Director will ensure delivery of high‑quality services, manage the team’s time and costs effectively, and consistently meet agreed SLAs and KPIs.

Key Responsibilities

Client Accountability

• Strategic understanding of the client’s industry, business, and their competitors; establish a full understanding of the client’s internal issues, processes, and policies.
• Drive client service excellence and, where possible, upsell with a view to achieving Delta Creative budget projections.
• Work in conjunction with other departments, such as Events, to grow the offering to direct clients.
• Proactively challenge briefs and lead clients in the development of campaign briefs and strategy.
• Contribute to clients’ business growth by identifying new opportunities.
• Ensure a consistent high level of service is provided by the account management team, including creation of creative briefs, presentation of creative, and its rationale to the client.
• Oversee agency relationships with clients’ other marketing partners (e.g., media, PR) to ensure an integrated approach.
• Assist in conducting regular client and agency reviews to ensure all service levels are met and any issues are addressed.

Agency Accountability

• Lead client projects within the agency, ensuring all appropriate personnel maintain a full understanding of the client’s requirement.
• Support GAD and actively motivate, train members of the account team to ensure service to clients and other agency areas.
• Provide support to the Group Account Director and Client Services Director as required, contributing to the successful running of the agency business.
• Identify new business opportunities within the client’s business and industry, and work with the new business team to develop and win new business.
• Adopt a growth mindset for H&B as a whole; be comfortable presenting to new and prospective clients and understanding their goals.
• Proactively review and analyse competitor and market activity and identify implications to the client’s business.
• Maintain awareness of the latest industry issues, tactics and deliverables and relate those to the client (new media, formats, etc).
• Ensure compliance within the account team with all internal agency procedures, including invoicing, purchasing and job management.

Financial Accountability

• Responsibility for client account profitability, including contributions, agency costs and external costs.
• Work with the Group Account Director on planning and forecasting, including regular weekly forecasts, reporting of actual vs. planned performance, and remedial actions when plans are not met.
• Ensure all work is accurately estimated, within agreed ratecard, and that all inter‑company invoices are managed successfully.
• Ensure all projects run profitably in line with forecasts and costs are in line with expectations.

Skills, Knowledge and Experience

• Proven industry experience and senior account management roles.
• Experience in key marketing communication areas: POS, ATL & BTL advertising, OOH, Digital, PR & event marketing.
• Experience working in the Health & Beauty sector.
• Excellent project management skills and the ability to multi‑task proficiently.
• A mix of analytical and creative capabilities.
• High level of diplomacy and ability to establish and maintain positive working relationships with clients and within the agency.
• Graduate level education.

Behaviours

• Known for ‘making things happen’ through great service.
• Pro‑active and ‘can‑do’ attitude.
• Jargon‑free communication and clear client value propositions.
• Creative problem‑solving by looking at situations differently.
• Clear communication of client’s intended message, adopting appropriate styles, tools and techniques for the audience.

The Delta Group is an equal opportunities employer and welcomes all applications from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law.