Crane Service Manager

Westray Recruitment Consultants Ltd; York and North Yorkshire; On-site; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Company vehicle provided

Pension scheme

Ongoing training and development

Permanent role

38 hour week

Job summary

Westray Recruitment Consultants Ltd is recruiting for a Crane Service Manager based at Teesside. You will lead the Service Engineering Division, coordinating engineers, maintenance activities, and responsive breakdown support to maintain high standards of safety, service and efficiency.

The role demands strong leadership, planning, budgeting and customer-facing skills. A permanent position with a 38-hour week, company vehicle, pension and ongoing training is on offer.

Qualifications

• Proven experience as a Service Manager or similar in crane or heavy equipment.
• Electrical/Mechanical HNC or equivalent required.
• Strong leadership, planning and budgeting experience.
• Customer-focused with excellent communication.
• Knowledge of RAMS, health and safety regs.

Responsibilities

• Plan, organise and coordinate the daily activities of the Service Engineering Division.
• Manage engineer workloads and ensure efficient deployment of resources.
• Schedule and oversee maintenance, inspection and repair activities.
• Respond promptly to customer breakdowns and service calls.
• Monitor operational performance and drive continuous improvement.

Skills

Leadership

Planning

Communication

Customer service

Crane knowledge

Budgeting

Education

Electrical/Mechanical HNC or equivalent

Tools

Service management software

Microsoft Office

Job description

WHAT IS IN IT FOR YOU?

• Permanent role
• Teesside location
• £50K-£55K per annum
• 38 hour week – day shift
• 26 days holiday plus statutory
• Company vehicle provided
• Pension scheme
• Ongoing training and development
• Opportunity to join a growing and respected business
• Supportive leadership team and positive working environment

THE BUSINESS

Our client is seeking an experienced and driven Crane Service Manager to lead their Service Engineering Division based at their Teesside branch.

This is an exciting opportunity for a highly organised and customer-focused professional to take responsibility for the day-to-day management of service operations, ensuring the highest standards of customer service, engineering excellence, safety, and commercial performance.

The successful candidate will play a pivotal role in managing service engineers, coordinating maintenance activities, responding to customer breakdowns, controlling costs, and driving operational efficiency across the division.

Most of the works is on factory cranes & overhead cranes, however they do work on dock and harbrour cranes, as well as vessel cranes ranging from 1tonne to 3000tonne. Candidates will be favoured who show an interest/experience working with AI, have a willingness to grow, managing multi-site workers and planning & scheduling works.

THE ROLE

Operational Management

• Plan, organise and coordinate the daily activities of the Service Engineering Division.
• Manage engineer workloads and ensure efficient deployment of resources.
• Schedule and oversee maintenance, inspection and repair activities.
• Ensure rapid and effective response to customer breakdowns and emergency call-outs.
• Monitor operational performance and continuously improve service delivery.

Customer Management

• Act as the primary point of contact for service customers.
• Build and maintain strong client relationships through professional communication and service excellence.
• Provide technical support and practical solutions to customer requirements.
• Respond promptly to customer enquiries and service issues.

Commercial & Financial Control

• Prepare service quotations, estimates and costings.
• Manage departmental budgets and financial performance.
• Monitor labour utilisation and operational efficiencies.
• Control costs and identify opportunities for continuous improvement.
• Oversee invoicing processes and ensure accurate and timely billing.

Health, Safety & Compliance

• Promote a strong safety culture throughout the division.
• Ensure compliance with all current health, safety and industry regulations.
• Develop and review Risk Assessments and Method Statements (RAMS).
• Implement and maintain safe systems of work.
• Ensure engineering activities are carried out in accordance with company procedures and statutory requirements.

Engineering Administration

• Create and manage job cards and service documentation.
• Maintain accurate service records and compliance documentation.
• Coordinate maintenance schedules for customer equipment.
• Oversee the maintenance and upkeep of company vehicles, lifting equipment and tools used by the division.
• Support continuous improvement initiatives within service operations.

THE PERSON

• Previous experience in a Service Manager, Engineering Manager, Crane Manager, Plant Manager or similar role.
• Electrical/Mechanical HNC or equivalent
• Strong knowledge of cranes, lifting equipment, industrial maintenance, or related engineering services.
• Excellent planning, organisational and leadership skills.
• Experience in budgeting, cost control and financial management.
• A strong customer-service mindset with excellent communication skills.
• Knowledge of health and safety legislation and industry best practice.
• Experience preparing RAMS and implementing safe systems of work.
• The ability to manage multiple priorities in a fast-paced environment.
• Competency in service management software and Microsoft Office applications.