Crane Service Manager

Westray Recruitment Group; North East; On-site; GBP 60,000 - 90,000; Full time

Job summary

Westray Recruitment Group is seeking an experienced Crane Service Manager to lead the Service Engineering Division at the Teesside branch. The role focuses on organizing daily operations, coordinating maintenance, and delivering outstanding customer service with safety and cost control in mind.

The ideal candidate will manage multiple sites, drive efficiency, and oversee budgets while ensuring compliance with RAMS and health & safety requirements in a fast-paced environment.

Qualifications

• Previous experience in a Service Manager, Engineering Manager, Crane Manager, Plant Manager or similar role.
• Electrical/Mechanical HNC or equivalent.
• Strong knowledge of cranes, lifting equipment, industrial maintenance, or related engineering services.
• Excellent planning, organisational and leadership skills.
• Experience in budgeting, cost control and financial management.
• A strong customer-service mindset with excellent communication skills.
• Knowledge of health and safety legislation and industry best practice.
• Experience preparing RAMS and implementing safe systems of work.
• The ability to manage multiple priorities in a fast-paced environment.
• Competency in service management software and Microsoft Office applications.

Responsibilities

• Plan, organise and coordinate the daily activities of the Service Engineering Division.
• Manage engineer workloads and ensure efficient deployment of resources.
• Schedule and oversee maintenance, inspection and repair activities.
• Ensure rapid and effective response to customer breakdowns and emergency call-outs.
• Monitor operational performance and continuously improve service delivery.
• Act as the primary point of contact for service customers.
• Build and maintain strong client relationships through professional communication and service excellence.
• Prepare service quotations, estimates and costings.
• Manage departmental budgets and financial performance.
• Oversee invoicing processes and ensure accurate and timely billing.

Skills

Planning

Leadership

Organisational skills

Customer-service mindset

Communication skills

Health and safety knowledge

RAMS preparation

Service management software

Microsoft Office

Education

Electrical/Mechanical HNC

Tools

Microsoft Office

Service management software

Job description

• Opportunity to join a growing and respected business
• Supportive leadership team and positive working environment

THE BUSINESS

Our client is seeking an experienced and driven Crane Service Manager to lead their Service Engineering Division based at their Teesside branch.

This is an exciting opportunity for a highly organised and customer-focused professional to take responsibility for the day-to-day management of service operations, ensuring the highest standards of customer service, engineering excellence, safety, and commercial performance.

The successful candidate will play a pivotal role in managing service engineers, coordinating maintenance activities, responding to customer breakdowns, controlling costs, and driving operational efficiency across the division.

Most of the works is on factory cranes & overhead cranes, however they do work on dock and harbrour cranes, as well as vessel cranes ranging from 1tonne to 3000tonne. Candidates will be favoured who show an interest/experience working with AI, have a willingness to grow, managing multi-site workers and planning & scheduling works.

THE ROLE

Operational Management

• Plan, organise and coordinate the daily activities of the Service Engineering Division.
• Manage engineer workloads and ensure efficient deployment of resources.
• Schedule and oversee maintenance, inspection and repair activities.
• Ensure rapid and effective response to customer breakdowns and emergency call-outs.
• Monitor operational performance and continuously improve service delivery.

Customer Management

• Act as the primary point of contact for service customers.
• Build and maintain strong client relationships through professional communication and service excellence.
• Provide technical support and practical solutions to customer requirements.
• Respond promptly to customer enquiries and service issues.
• Prepare service quotations, estimates and costings.
• Manage departmental budgets and financial performance.
• Monitor labour utilisation and operational efficiencies.
• Control costs and identify opportunities for continuous improvement.
• Oversee invoicing processes and ensure accurate and timely billing.

Health, Safety & Compliance

• Promote a strong safety culture throughout the division.
• Ensure compliance with all current health, safety and industry regulations.
• Develop and review Risk Assessments and Method Statements (RAMS).
• Implement and maintain safe systems of work.
• Ensure engineering activities are carried out in accordance with company procedures and statutory requirements.
• Create and manage job cards and service documentation.
• Maintain accurate service records and compliance documentation.
• Coordinate maintenance schedules for customer equipment.
• Oversee the maintenance and upkeep of company vehicles, lifting equipment and tools used by the division.
• Support continuous improvement initiatives within service operations.

THE PERSON

• Previous experience in a Service Manager, Engineering Manager, Crane Manager, Plant Manager or similar role.
• Electrical/Mechanical HNC or equivalent
• Strong knowledge of cranes, lifting equipment, industrial maintenance, or related engineering services.
• Excellent planning, organisational and leadership skills.
• Experience in budgeting, cost control and financial management.
• A strong customer-service mindset with excellent communication skills.
• Knowledge of health and safety legislation and industry best practice.
• Experience preparing RAMS and implementing safe systems of work.
• The ability to manage multiple priorities in a fast-paced environment.
• Competency in service management software and Microsoft Office applications.