Craftsperson, Lifetime Service Centre

Mulberry England; Radstock; On-site; GBP 25,000 - 35,000; Full time

Job summary

Mulberry England seeks a Craftsperson for their Lifetime Service Centre in Radstock, where you will repair and refurbish luxury leather goods. Emphasizing quality, teamwork, and sustainability, the role offers a vibrant work environment with opportunities for personal growth and engagement in Mulberry's mission for responsible craft and community values.

Benefits

Product allowance

Additional Day Off for your Birthday

Staff discount and access to sales

Pension Contributions & Life Assurance

Onsite gym (London office)

Fresh fruit everyday

Training and development opportunities

Paid volunteering days per year

Qualifications

• Ability to work collaboratively with cross-functional teams.
• Excellent attention to detail required for quality control.
• High level of functional expertise in leather repair.

Responsibilities

• Repair and refurbish leather goods to high quality standards.
• Follow safety and quality procedures in compliance with policies.
• Participate actively in team meetings and contribute to a collaborative culture.

Skills

Attention to detail

Team collaboration

Problem-solving

Ability to work under pressure

Job description

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Craftsperson, Lifetime Service Centre, Radstock

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Client:

Mulberry England

Location:

Radstock, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

81a557896b8c

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Craftsperson, Lifetime Service Centre

Rookery Factory, ChilcomptonLifetime Service Centre (Factory Floor) /Permanent Full-Time /On-siteEstablished in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury.Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.If these are values you share, we would love you to join our team.The Role:Craftspeople work individually or as part of a team to repair and refurbish customer's leather goods. They should ensure the highest quality standards are achieved while making sure the department is efficient and the work runs smoothly. Duties & Responsibilities:- Follow instructions and monitor work practices to ensure that our products are refurbished to the agreed specifications.- Adhere to quality procedures following our quality guidelines.- Operate equipment and machinery responsibly, in line with the Health & Safety policy.- Scan work in and out of appropriate areas.- Maintain a clean and safe work environment.- Carry out specific production duties as and when required.- Be willing and able to be trained in all required skills to repair products.-Be willing to assist in other areas of the department and learn new skills. - Achieve turnaround targets and be reactive and positive to change.Team:-Participate in team meetings.-Work collaboratively with all key stakeholders. Culture:− Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.− Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.− Act as an ambassador for Mulberry and communicate positively about the brand.Sustainability:− As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Support the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promote a greener, more sustainable future.− Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.Skills & Experience required:- Able to identify problems both broadly and in-depth and plan accordingly, with the ability to work collaboratively with cross-functional departments to solve problems. - Displays excellent attention to detail.- Enjoys being part of a team. - Displays a high level of functional expertise in own field and constantly updates knowledge to ensure expertise remains relevant e.g., QC knowledge of Mulberry products and materials.- Proven ability to understand and analyse and repair faults and share with relevant stakeholders.- Able to keep calm under pressure and always maintain a friendly and positive can-do attitude.- Desire to learn and understand all areas of the Lifetime Service Centre. What we can do for you:- Product allowance- Additional Day Off for your Birthday!- An enviable staff discount and exclusive access to staff sales- Pension Contributions & Life Assurance- Onsite gym (London office)- Fresh fruit everyday- Training and development opportunities- x2 paid volunteering days per year

Craftsperson, Lifetime Service Centre

Rookery Factory, ChilcomptonLifetime Service Centre (Factory Floor) /Permanent Full-Time /On-siteEstablished in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury.Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.If these are values you share, we would love you to join our team.The Role:Craftspeople work individually or as part of a team to repair and refurbish customer's leather goods. They should ensure the highest quality standards are achieved while making sure the department is efficient and the work runs smoothly. Duties & Responsibilities:- Follow instructions and monitor work practices to ensure that our products are refurbished to the agreed specifications.- Adhere to quality procedures following our quality guidelines.- Operate equipment and machinery responsibly, in line with the Health & Safety policy.- Scan work in and out of appropriate areas.- Maintain a clean and safe work environment.- Carry out specific production duties as and when required.- Be willing and able to be trained in all required skills to repair products.-Be willing to assist in other areas of the department and learn new skills. - Achieve turnaround targets and be reactive and positive to change.Team:-Participate in team meetings.-Work collaboratively with all key stakeholders. Culture:− Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.− Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.− Act as an ambassador for Mulberry and communicate positively about the brand.Sustainability:− As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Support the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promote a greener, more sustainable future.− Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.Skills & Experience required:- Able to identify problems both broadly and in-depth and plan accordingly, with the ability to work collaboratively with cross-functional departments to solve problems. - Displays excellent attention to detail.- Enjoys being part of a team. - Displays a high level of functional expertise in own field and constantly updates knowledge to ensure expertise remains relevant e.g., QC knowledge of Mulberry products and materials.- Proven ability to understand and analyse and repair faults and share with relevant stakeholders.- Able to keep calm under pressure and always maintain a friendly and positive can-do attitude.- Desire to learn and understand all areas of the Lifetime Service Centre. What we can do for you:- Product allowance- Additional Day Off for your Birthday!- An enviable staff discount and exclusive access to staff sales- Pension Contributions & Life Assurance- Onsite gym (London office)- Fresh fruit everyday- Training and development opportunities- x2 paid volunteering days per year