CPU Quality Assurance Advisor

London Ambulance Service NHS Trust; Rainham; On-site; GBP 32,000 - 42,000; Full time

Job summary

London Ambulance Service NHS Trust is seeking a Quality Assurance post within the Central Packing Unit to ensure compliance with packing standards and quality requirements. You will monitor performance, conduct audits and provide feedback to staff to support continuous improvement.

The role involves recording and reporting QA findings to inform service improvement and, when necessary, to support performance management or disciplinary processes, with a focus on patient safety and readiness of

Qualifications

• Quality assurance and auditing competencies
• Record-keeping and data analysis skills
• Ability to provide feedback and coaching to staff

Responsibilities

• Undertake quality assurance activities within the Central Packing Unit to ensure compliance with packing standards and procedures.
• Monitor performance, conduct audits and inspections, and identify non-compliance with corrective feedback.
• Record, analyse and report QA findings to inform service improvement and disciplinary processes where needed.
• Review packing records, scan data and documentation to ensure quality standards are maintained and trends are addressed.

Job description

To undertake quality assurance activities within the Central Packing Unit (CPU), ensuring compliance with established packing standards, procedures and quality requirements. The post holder will monitor performance, conduct audits and inspections, identify areas of non-compliance, and provide appropriate feedback to staff to support continuous improvement.

The role is responsible for accurately recording, analysing and reporting quality assurance findings to inform service improvement initiatives and, where necessary, to support formal capability, performance management or disciplinary processes. Through the provision of effective quality assurance and oversight, this role contributes to maintaining the integrity, availability and reliability of operational equipment, ensuring that staff have access to the right equipment, in the right place, at the right time, with a high degree of assurance and confidence in its readiness for use.

A key area of responsibility will be the assurance of product quality and patient safety. The post holder will monitor the accuracy and reliability of packing processes to ensure that equipment, consumables and operational pouches are available for staff use and meet required standards. Performance indicators will include reductions in packing errors, monitoring of incident trends, effective management of product recalls, and evidence that identified issues are addressed promptly and effectively.

The role will also be responsible for undertaking regular reviews of packing records, scanning data, photographic evidence and associated documentation to provide assurance that quality standards are being maintained. Performance measures will include the timely completion of quality checks, the accuracy of audit findings, and the identification of trends or recurring themes requiring management intervention.

An important aspect of the position will be providing feedback, coaching and support to staff to promote a culture of continuous improvement. This will include communicating audit findings, identifying training requirements and monitoring improvements in performance over time. Indicators of success will include reductions in repeat errors, completion of competency assessments and evidence that feedback has resulted in measurable improvements in packing accuracy and compliance.

Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:

• Our care – delivering outstanding emergency and urgent care whenever and wherever needed.
• Our organisation – being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
• Our London – using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

For further details / informal visits contact: Name: Andy Heward Job title: Governance and Performance Manager Email address: [e-mail]

Please contcat via e-mail first to arrange a discussion time