CPRD IR Study Support Officer

Medicines and Healthcare products Regulatory Agency; London; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits to join a forward-thinking agency dedicated to improving public health through data-driven research. As an IR Study Support Officer, you will play a vital role in the Clinical Practice Research Datalink team, contributing to the development and delivery of innovative interventional research services. This position offers a chance to work within a collaborative environment, supporting technical services and ensuring seamless operation of online platforms. If you have a passion for healthcare and technology, and possess strong communication and project management skills, this role is perfect for you to make a meaningful impact in the field of clinical research.

Qualifications

• Experience in a technical support role is essential.
• Proficiency in online EDC systems and acceptance testing is required.

Responsibilities

• Support the development and delivery of IR platforms.
• Provide technical support to platform users and manage projects.

Skills

Technical Support

Communication Skills

Project Management

Healthcare Knowledge

Online EDC Systems

Education

Healthcare Degree

Life Sciences Degree

Technical Degree

Tools

CPRD Online Platforms

Acceptance Testing Tools

Job description

We are currently looking for an IR Study Support Officer to join our Clinical Practice Research Datalink team in the Safety and Surveillance group.

This is a full-time opportunity, on a permanent basis. The role will be based in 10 South Colonnade, Canary Wharf London, E14 4PU. Please be aware that this role can only be worked in the UK and not overseas.

Government departments and agencies are working towards implementing a minimum 60% attendance in office sites.

We are currently implementing a flexible, hybrid way of working, with a minimum of 8 days per month working on site to enable collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role, this can flex up to 12 days a month, with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly.

Who are we?

The Medicines and Healthcare products Regulatory Agency enhances and improves the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.

The new Safety and Surveillance Group brings together devices and medicines safety expertise with enforcement capabilities. These functions will be supported by our data and evidence generating capabilities complementing our signal generating capabilities produced via the new Safety Connect System.

Part of the Safety and Surveillance group, The Clinical Practice Research Datalink (CPRD), with support from the National Institute for Health and Care Research (NIHR), is the UK’s preeminent research service providing access to anonymised NHS data for research. In addition to supporting high-quality observational research, CPRD has developed world-leading services based on using real-world data to support clinical trials and interventional studies.

What’s the role?

This role offers an exciting opportunity to contribute to the UK Government’s premier data-driven research service. The CPRD Study Support Officer role offers an opportunity for a motivated and enthusiastic individual to support the development and delivery of CPRD’s Interventional Research (IR) platform, an integral part of the delivery of IR services.

The CPRD Study Support Officer will apply their previous experience to manage and contribute to the development and delivery of a range of IR technical services. Specifically, the post holder will be responsible for supporting the delivery of projects using the CPRD online platforms, including configuration and testing of the online platforms; supporting the creation and development of documentation related to platform development, testing and use; and providing technical support for internal and external platform users.

We are seeking a responsible individual who has previous experience in a technical support role to join our organisation. You will be able to work independently, be familiar with coordinating activities delivered by others, and possess close attention to detail.

Key responsibilities:

1. Support the development of IR platforms
2. Support the delivery and roll out of IR services via CPRD online platforms
3. Provide technical support to platform users
4. People management

Who are we looking for?

Our successful candidate will:

• Have a healthcare, life sciences or technical degree or equivalent work experience in a technical support role
• Have previous experience in an Acceptance Testing environment.
• Be proficient in operability of online EDC systems designed to meet user requirements
• Have previous experience of supporting technical development, ideally in a clinical research environment
• Have excellent verbal and written communication skills including the ability to communicate in a clear, succinct and engaging manner.

If you would like to find out more about this fantastic opportunity, please read our Job Description and Person Specification!

The selection process:

We use the Civil Service Success Profiles to assess our candidates, find out more here.

• Online application form, including questions based on the Behaviour, Experience and Technical Success Profiles. Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind, and our Hiring Managers will not be able to access your CV when reviewing your application.
• Presentation, to be prepared as part of your interview, with further information being supplied when you reach this stage.
• Interview, which can include questions based on the Behaviour, Experience, Technical and Strengths Success Profiles.

Closing date: Wednesday 15th January 2025

Shortlisting Date: Friday 17th January 2025

Interview date: Thursday 30th January 2025

Candidates will be contacted within a week of the sift and the interviews completed to inform them of the outcome.