CPQ Implementation Specialist

JR United Kingdom; Derby; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading B2B software major seeks a CPQ Implementation Specialist to join their dynamic team in Essex. Prepare to work closely with manufacturing clients, providing essential implementation support and mentoring. This permanent position requires a blend of technical expertise and strong customer service skills.

Qualifications

• Experience in manufacturing or engineering organizations in a client-facing role.
• Interest in process improvement and product manufacturing.

Responsibilities

• Contribute to the Professional Services team providing customer service and support.
• Review and evaluate customer business requirements and solution objectives.
• Lead implementation activities and workshops with customers.

Skills

Problem Solving

Customer Service

Analytical Thinking

Process Improvement

Job description

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At 3i People, we’re more than a staffing agency, we are career accelerators! Partnered with cutting-edge tech firms and innovative companies, we connect top-tier talent with their dream jobs. Our mission is to open doors for professionals like you to thriving workplaces where you can leave your mark. Here is one such permanent job opportunity for a CPQ Implementation Specialist with a leading B2B software major located in Essex, UK. Applications are accepted from candidates living in the UK.

Job Description

-As a CPQ Implementation Specialist, you will work with project managers and business analysts to deliver implementation projects. You will also provide mentoring sessions to customers and respond to their ad-hoc requests, offering subject matter expertise and guidance. The role involves managing multiple tasks, troubleshooting, and documenting solutions.

-Our customers are manufacturing companies, so daily activities include analysing, designing, and delivering solutions specific to customers’ products, services, pricing, business rules, and selling process objectives.

-The successful candidate will have experience in manufacturing or engineering organizations in a client-facing role. They will be inquisitive, a logical thinker, have an interest in process improvement, and understand how products are manufactured and sold.

Responsibilities

• Contribute to the Professional Services team by providing excellent customer service and support
• Review, analyse, and evaluate customer business requirements, product compatibility rules, and solution objectives
• Participate in ongoing implementation team decisions and internal projects
• Lead implementation-specific activities and workshops with new and existing customers
• Input issues and case data into customer-facing and internal issue tracking applications.