CPO Learning Experience Head

GSK; Camden Town; On-site; GBP 120,000 - 180,000; Full time

Job summary

GSK is seeking a CPO Learning Experience Head to lead a multi-year global capability and skills strategy for the Chief Patient Officer function. The role collaborates with R&D, Commercial and learning teams to translate strategy into role-based learning pathways and enterprise standards.

You will partner with senior stakeholders to drive portfolio planning, talent development and workforce readiness across Global, Regional and Local Medical and related disciplines.

Qualifications

• Define, own and execute a multi-year global CPO skills and learning strategy.
• Align capability strategy to priorities and workforce needs.
• Partner with Commercial Learning Experience leadership across portfolio and organizational priorities.

Responsibilities

• Set the enterprise CPO Capability & Skills Strategy and translate strategy into role-based skills and learning pathways.
• Define the enterprise CPO capability framework across Global, Regional and Local Medical, Field Medical and other priority disciplines.
• Establish governance to align capability investments with business planning and drive adoption across markets.

Skills

Strategic thinking

Leadership

Stakeholder management

Learning strategy

Job description

CPO Learning Experience Head

Locations: GSK HQ UK, New Oxford Street or USA PA - Upper Providence/ Durham

Reporting to : Sr. Director, Business Performance and Operations

The CPO organisation partners closely with R&D and Commercial to translate cutting-edge science into measurable health outcomes, grounded in the patient voice and external insights from healthcare systems and decision-makers worldwide. Joining CPO means working across the full product lifecycle and collaborating with diverse expert teams - from Patients & External Environment and Medical Planning to Data Generation, Scientific Communications, Medical Impact, Proactive Risk Ownership and Integrated Evidence Strategy - to ensure robust evidence, clear medical insight and responsible risk ownership shape strategy and execution at scale. It's a highly visible, purpose-driven environment where your expertise can directly influence how innovative therapies are developed, communicated and used to improve lives around the world.

Key Responsibilities but not limited to:

Set the enterprise CPO Capability & Skills Strategy:

Define, own and execute a multi-year global CPO skills and learning strategy, directly focusing on the capabilities that drive enterprise performance, align to priorities (growth, launches, simplification) and future workforce needs. Translate business and CPO strategy into role-based skills, learning pathways and targeted capability interventions.

Partner with Commercial Learning Experience leadership to align CPO and GPS strategies across portfolio, pipeline, launch, technology and organizational priorities. Leverage enterprise-wide learning initiatives, platforms and tools while defining which capabilities require common enterprise standards and which require differentiated CPO expectations, experiences and governance.

Establish an enterprise CPO capability framework spanning Global, Regional and Local Medical, Field Medical, Scientific Communications, Evidence Generation and other priority disciplines.

Embed capability strategy in portfolio planning, launch planning, organizational design, succession, talent development and transformation initiatives. Act as a trusted advisor to CPO leaders on capability, skills, and workforce readiness. Influence senior stakeholders across global, regional, and market levels to drive alignment and adoption.

Build aligned enterprise capabilities across CPO and GPS

Partner with Commercial leadership to define a shared CPO and GPS capability agenda aligned to portfolio, pipeline, launch, customer and workforce priorities.

Identify and develop shared capabilities in leadership, strategic thinking, external engagement, launch excellence, digital and AI fluency, data-driven decisions and cross-functional execution. Define where common standards or function-specific approaches are required.

Co-develop capability frameworks, programs and learning experiences that leverage common platforms, technology, content, vendors and measurement approaches to improve performance, reduce duplication and achieve scale while maintaining CPO-specific requirements and scientific independence.

Establish joint governance to align capability investments with business planning, prioritize shared initiatives, challenge duplication and ensure compli