Cowes Store Crew (Temporary, Part-Time)

FATFACE; Cowes; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for enthusiastic individuals to join their team. In this customer-facing role, you will be the heart of the business, ensuring every customer feels valued and supported. Your responsibilities will include greeting customers, assisting them with their needs, and maintaining a tidy shop environment. With a focus on exceptional service and a positive atmosphere, this role offers the chance to be part of a company that values inclusion and community. If you are passionate about delivering great experiences and want to grow in a supportive environment, this opportunity is perfect for you.

Benefits

25 days holiday plus bank holidays

Generous monthly discount allowance

Perkbox platform with discounts

Access to THRIVE learning system

Dental insurance

Pension scheme

EAP support available 24/7

Sick pay allowances

Sabbatical leave based on service

Enhanced family-friendly policies

Qualifications

• Experience in customer service is desirable but not essential.
• Excellent interpersonal and communication skills.

Responsibilities

• Greet and thank customers warmly, ensuring a memorable experience.
• Provide exceptional service and help customers find suitable products.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Positive Attitude

Teamwork

Job description

Who are we?

For over 30 years, we've traveled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we uphold. We are Made for Life.

Equality and inclusion aren't just aspirations but standards. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalization.

Role Overview

You are the face of our business, putting the customer at the center of everything you do. Greeting and serving customers in a friendly, enthusiastic, and professional manner, you show genuine interest in their needs and will have the opportunity to learn about our products to assist them effectively.

Role Responsibilities

• Greet and thank customers warmly, ensuring they have a memorable experience.
• Provide exceptional service and help customers find products that suit them, supporting both in-store and multi-channel sales.
• Process sales, orders, and refunds efficiently at the tills.
• Assist with deliveries and stock replenishment on the shop floor.
• Maintain shop floor and back-of-house tidiness.
• Stay updated on company promotions and activities.
• Support floor moves, sale setups, and launches.
• Adhere to all company policies and GDPR procedures.

Competencies

• Deliver excellent customer service focused on customer needs and satisfaction.
• Show passion and enthusiasm for the FatFace brand, embodying our values.
• Support the company's social and environmental mission.
• Provide a genuine and authentic customer approach.
• Act with integrity and demonstrate interest and understanding of others.
• Respect and value team members at all levels.
• Be proactive and positive within the team environment.
• Use humor appropriately and tailor interactions to individuals.
• Offer alternative purchasing options across our multichannel platform.
• Maintain operational standards, including handling deliveries, visual merchandising, health and safety, and stock management.

Experience

• Experience in customer service is desirable but not essential.
• Excellent interpersonal and communication skills.
• Positive attitude and proactive mindset.
• Ability to work effectively under pressure.
• Confidence to take initiative and work independently.
• Team-oriented with good time management.

Benefits of Working With Us

• 25 days holiday plus bank holidays.
• Generous monthly discount allowance.
• Perkbox platform with discounts, wellbeing content, and more.
• Access to THRIVE learning system from day one.
• Dental insurance (employee-funded).
• Pension scheme.
• EAP support available 24/7.
• Sick pay allowances.
• Sabbatical leave based on service.
• Enhanced family-friendly policies, including maternity leave.
• Refer a friend scheme.

If this sounds like the opportunity for you, apply today!