Covert Retail Loss Prevention Specialist

Mitie Group plc.; Croydon; On-site; GBP 22,042,000 - 44,083,000; Full time

Benefits offered by this job

Uniform allowance

Flexible shifts

Training opportunities

Career progression

Job summary

Mitie Group plc. is seeking Store Detectives to join our retail security team in the South London area.

The role involves covert, plain-clothes surveillance to prevent shoplifting, protect assets and ensure a safe shopping environment for customers and staff. You will identify suspicious behaviour, gather evidence and work with store management and police as needed, requiring excellent observation, sound judgement and the ability to stay calm under pressure.

Qualifications

• Valid Front Line SIA Door Supervisor or Security Guard Licence.
• Excellent observation and communication skills.
• Ability to remain calm in challenging situations.
• Professional appearance and conduct.
• Ability to write accurate reports.
• Good decision-making skills.
• Ability to work independently with minimal supervision.
• Flexible to work retail hours, including weekends.
• Right to work in the UK.

Responsibilities

• Conduct covert surveillance within the store to identify theft and dishonest activity.
• Detect and deter shoplifting while remaining discreet.
• Observe, monitor and accurately record suspicious behaviour.
• Carry out lawful and professional apprehensions where appropriate and in line with company procedures.
• Produce detailed and accurate incident reports.
• Complete all reports using company reporting systems.
• Recover stolen stock where possible.Work closely with store management and local police.
• Maintain a visible intelligence presence whilst remaining covert.
• Provide excellent customer service when required.
• Ensure all actions comply with company policies, ASCONE principles, the Criminal Law Act, PACE, Human Rights legislation and relevant use of force guidance.

Skills

SIA licence

Observation

Report writing

Communication

Calm under pressure

Decision making

Independence

Flexible hours

Right to work in UK

Tools

Auror

Job description

Mitie Group plc. is seeking Store Detectives to join our retail security team in the South London area.

The role involves covert, plain-clothes surveillance to prevent shoplifting, protect assets and ensure a safe shopping environment for customers and staff. You will identify suspicious behaviour, gather evidence and work with store management and police as needed, requiring excellent observation, sound judgement and the ability to stay calm under pressure.