Cover Centre General Manager - Bowling Leisure Operator

TN United Kingdom; Bristol; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead a busy centre in the South West UK. In this exciting role, you will have the autonomy to shape business performance and create a vibrant environment for both your team and customers. With a focus on operational excellence and team development, you will drive profit and ensure outstanding service that delights customers. The company offers a supportive culture with numerous opportunities for growth, performance bonuses, and a range of attractive perks. If you are passionate about people and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Performance bonus

Outperformance bonus

Electric Vehicle scheme

50% off food when working

Additional holiday days

Ongoing training and development

30% discount off food and drink

Employee Assistance Programme

Healthcare cash plan

Enhanced parental leave benefits

Qualifications

• Experience as a hands-on General Manager in leisure, hospitality, or retail.
• Managing a budget of at least £1m with a focus on operational standards.

Responsibilities

• Run a busy centre, ensuring a safe and vibrant environment for teams and customers.
• Accountable for delivering budget and KPIs across multiple revenue streams.

Skills

Team Leadership

Budget Management

Operational Excellence

Sales Optimization

Coaching and Development

Resilience

Job description

Job Description:

Are you a motivational General Manager looking for a highly autonomous role, with the power to really shape and influence the business?

Are you seeking an employer that will heavily invest in you and provide numerous opportunities to develop your career?

Are you interested in joining a financially stable business with exciting growth plans?

If so, then look no further!

The Why...

Join our client as a General Manager, and in return you'll receive:

• Performance bonus: 15% of annual base pay, paid quarterly
• Outperformance bonus: Up to 15% of your centre's outperformance, paid annually (Average bonus FY23 was £40,000!)
• Access to our Electric Vehicle scheme
• 50% off food when working
• Earn additional days holiday with length of service, up to five days
• Ongoing training and development
• 30% discount off food and drink for you and up to five friends
• Access to our Employee Assistance Programme (EAP) for you and your family, plus access to dedicated Mental Health First Aiders
• Opportunity to join our healthcare cash plan
• Financial long service awards
• A £15 donation to our charity partner upon completing your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits

The What...

As a General Manager for our client’s group, you will be responsible for running a busy centre. You will create a safe, fun, and vibrant environment for your team and customers.

You will have the freedom to make a real impact on the financial and commercial performance of your business, across all four revenue streams: the bar, diner, amusements, and bowling. You will be fully accountable for delivering your budget and KPIs, driving profit, and sharing in the success.

In our client’s fast-paced, dynamic environment, General Managers coach, lead, motivate, and inspire their teams to deliver outstanding service that delights customers and encourages repeat visits.

This role covers the South West region of the UK (Gloucestershire, Wiltshire, Somerset).

To be successful, you should have:

• Experience as a hands-on General Manager, ideally within leisure, hospitality, or retail industries
• Experience managing a budget of at least £1m
• A relentless approach to operational standards excellence
• Evidence of optimizing sales and performance of a business unit
• A passion for people, with experience coaching, developing, and progressing teams
• An empathetic and compassionate approach
• Resilience, flexibility, and adaptability to thrive in a fast-paced environment