Court Orders Team Leader

Join us as a Court Orders Team Leader at Barclays, where you'll lead a team of 8–12 colleagues in a high-paced, high-risk environment supporting legal enforcement services. You’ll be responsible for day-to-day team management, driving operational efficiency, prioritising heavy workloads, and using data to inform decisions and report to senior leaders. This role requires quick thinking, strong leadership, and experience in regulated, controls-based operations.

To be successful in this role, you will need the following:

• Proven leadership experience, including team performance management.
• Strong decision-making and prioritisation skills under pressure.
• Experience in a controls-based or regulated environment.
• Proficiency in workflow management and driving operational efficiency.
• Strong data analysis and reporting skills, with the ability to present insights to senior stakeholders.
• A proactive approach to driving continuous improvement of systems and processes, with the ability to suggest and implement operational changes and improvements, including automation, while effectively managing teams through change.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with both internal and external stakeholders.

Some other highly valued skills may include:

• Familiarity with Barclays HR/ER processes.
• Experience with Microsoft, Workday, Service Now and Fullserve.
• MI reporting experience.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

The successful candidate will be based in Northampton.

Purpose of the role

To manage operations within a business area and maintain processes, risk management initiatives, and compliance with relevant regulators.

Accountabilities

• Identification of trends and opportunities to improve areas and develop new processes and procedures through the monitoring and analysis of operation data and performance metrics.
• Management of operations for a business area and promotion of efficient processes, risk management, and compliance initiatives to support the bank's operations.
• Collaboration with internal stakeholders (including business leaders, project managers, and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
• Management of operational professionals and providing guidance, coaching, and support to improve colleagues' delivery quality.
• Management and development of KPIs to measure the effectiveness of operational functions, utilizing data and technology to support the identification of areas that require improvement.
• Ensuring compliance with all regulatory requirements and internal policies related to customer experience.
• Creating a safe environment for colleagues to speak up, actively and regularly encouraging and soliciting feedback to ensure the people agenda remains focused on the right areas.
• Managing attrition by working closely with HR to implement retention initiatives for the workforce.

Assistant Vice President Expectations

• Advising and influencing decision-making, contributing to policy development, and taking responsibility for operational effectiveness. Collaborating closely with other functions/business divisions.
• Leading a team performing complex tasks, using well-developed professional knowledge and skills to deliver on work that impacts the whole business function. Setting objectives and coaching employees in pursuit of those objectives, appraising performance relative to objectives, and determining reward outcomes.
• Demonstrating leadership behaviors to create an environment for colleagues to thrive and deliver consistently excellent standards. The four LEAD behaviors are: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
• Consulting on complex issues, providing advice to People Leaders to support the resolution of escalated issues.
• Identifying ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Taking ownership for managing risk and strengthening controls related to the work done.
• Performing work closely related to other areas, requiring understanding of how areas coordinate and contribute to organizational objectives.
• Collaborating with other work areas to stay aligned with business activity and strategy.
• Engaging in complex analysis of data from multiple sources to solve problems creatively and effectively.
• Communicating complex information, including sensitive or difficult-to-communicate content.
• Influencing stakeholders to achieve outcomes.

All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and the Barclays Mindset of Empower, Challenge, and Drive.