Courier Experience & Engagement Coordinator

CitySprint; Greater London; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Annual leave + birthday day off

Enhanced parental leave

Mental health support

Healthcare benefits

Family-friendly days

Job summary

CitySprint is seeking a Courier Engagement Administrator in London to support the Courier Engagement Team Leader and deliver an outstanding experience for courier partners. You will build strong relationships, provide guidance, and help maintain the smooth operation of our courier network.

You will handle day-to-day queries, maintain records, and contribute to engagement campaigns while upholding CitySprint's service standards and DBS requirements for successful candidates.

Qualifications

• Previous experience in a customer-focused, engagement, administration or support role.
• Excellent communication and relationship-building skills.
• Strong customer service skills with a proactive approach to problem solving.
• Excellent organisational skills and attention to detail.
• Ability to manage workload and meet deadlines in a fast-paced environment.
• Comfortable using systems and maintaining accurate records.
• Ability to work independently and as part of a team.
• Positive, adaptable approach with a willingness to learn and develop.
• Good working knowledge of Microsoft Office.
• Ability to prioritise tasks and respond effectively to changing business needs.
• Experience dealing with a high volume of queries would be advantageous.

Responsibilities

• Managing day-to-day engagement queries from courier partners and internal stakeholders.
• Acting as a key point of contact for couriers, providing support and guidance.
• Building and maintaining positive relationships with courier partners across the network.
• Supporting courier engagement initiatives and communication campaigns.
• Maintaining accurate records and updating systems in line with company processes.
• Monitoring feedback and identifying opportunities to improve the courier experience.
• Working closely with operational teams to resolve courier queries and concerns.
• Escalating issues where appropriate and ensuring timely resolution.
• Supporting the team in delivering a positive and professional service.
• Assisting with continuous improvement of engagement processes and procedures.

Skills

Customer service

Communication

Relationship-building

Organisational skills

Problem solving

Attention to detail

Time management

Teamwork

Independent worker

Prioritisation

Tools

Microsoft Office

Job description

CitySprint is seeking a Courier Engagement Administrator in London to support the Courier Engagement Team Leader and deliver an outstanding experience for courier partners. You will build strong relationships, provide guidance, and help maintain the smooth operation of our courier network.

You will handle day-to-day queries, maintain records, and contribute to engagement campaigns while upholding CitySprint's service standards and DBS requirements for successful candidates.