Courier Experience & Engagement Administrator

Citysprint UK Ltd; Greater London; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days’ annual leave + bank holidays,

Birthday day off

Enhanced maternity and paternity leave

Mental health support (1:1 therapy)

Healthcare and wellbeing benefits

Extra family-friendly days + death in

Deat h in service cover

Job summary

CitySprint UK Ltd in London is hiring a Courier Engagement Administrator to support the Courier Engagement Team Leader and deliver an outstanding experience for our courier partners. CitySprint is a UK-wide logistics business delivering time-critical services and is part of the Geopost group.

You will build relationships, manage day-to-day engagement queries, maintain accurate records and support engagement campaigns, with a 40-hour week from Monday to Friday, 8 am to 5 pm, on a permanent

Qualifications

• Previous experience in a customer-focused, engagement, administration or support role.
• Excellent communication and relationship-building skills.
• Strong customer service skills with a proactive approach to problem solving.
• Excellent organisational skills and attention to detail.
• Ability to manage workload and meet deadlines in a fast-paced environment.
• Comfortable using systems and maintaining accurate records.
• Ability to work independently and as part of a team.
• Positive, adaptable approach with a willingness to learn and develop.
• Good working knowledge of Microsoft Office.
• Ability to prioritise tasks and respond effectively to changing business needs.
• Experience dealing with a high volume of queries would be advantageous.

Responsibilities

• Managing day-to-day engagement queries from courier partners and internal stakeholders.
• Acting as a key point of contact for couriers, providing support and guidance.
• Building and maintaining positive relationships with courier partners across the network.
• Supporting courier engagement initiatives and communication campaigns.
• Maintaining accurate records and updating systems in line with company processes.
• Monitoring feedback and identifying opportunities to improve the courier experience.
• Working closely with operational teams to resolve courier queries and concerns.
• Escalating issues where appropriate and ensuring timely resolution.
• Supporting the team in delivering a positive and professional service.
• Assisting with continuous improvement of engagement processes and procedures.

Skills

Customer-focused

Engagement

Administration

Communication

Relationship-building

Organisational skills

Microsoft Office

Tools

Microsoft Office

Job description

CitySprint UK Ltd in London is hiring a Courier Engagement Administrator to support the Courier Engagement Team Leader and deliver an outstanding experience for our courier partners. CitySprint is a UK-wide logistics business delivering time-critical services and is part of the Geopost group.

You will build relationships, manage day-to-day engagement queries, maintain accurate records and support engagement campaigns, with a 40-hour week from Monday to Friday, 8 am to 5 pm, on a permanent