Courier Administration De-Briefer

InPost Ltd.; The Crescent; On-site; GBP 60,000 - 80,000; Full time

Job summary

A logistics company in Farnborough is seeking a Debriefer (Courier Administrator) to oversee transport operations. You will be responsible for managing documentation, ensuring safety, and supporting drivers during shifts. Ideal candidates will have transport knowledge, problem-solving abilities, and a strong attention to detail. This role offers competitive pay and benefits.

Benefits

Competitive Pension Scheme

Life Insurance

Cycle2Work scheme

Employee Assistance Program

Qualifications

• Experience within a transport or logistics environment is highly valued.
• Ability to navigate transport legislation and logistics operations.
• Must have the legal right to work in the UK.

Responsibilities

• Conduct driver de-briefs and set performance targets.
• Manage documentation to support operations.
• Champion Health & Safety excellence.
• Communicate with drivers during their shifts.
• Handle de-briefs and queries from drivers.

Skills

Knowledge of transport legislation

Problem-solving

PC literacy

Communication

Tools

Microlise

Job description

Overview

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we’re looking for a Debriefer (Courier Administrator) to join our Farnborough team!

We’re leading the logistics revolution, powering deliveries across the UK for some of the nation’s biggest high-street and online brands. Our depots are the backbone of our operation, ensuring seamless logistics and top-notch service for our customers. Whether you’re handling parcels, coordinating routes, or managing depot operations, you will play a key role in maintaining our high standards and efficiency.

As our network grows at lightning speed, so do the opportunities within it. This is your chance to be part of something big, where every day is fast-paced, impactful, and full of possibilities.

About the role

InPost is seeking a dedicated and proactive De-Briefer to join our team in Farnborough. This pivotal role involves overseeing day-to-day transport operations, ensuring the seamless delivery of exceptional service to both InPost and our valued customers.

As a De-Briefer, you will play a key part in coordinating and managing transport activities, leading a team to maintain high standards of efficiency, safety, and customer satisfaction. If you are passionate about logistics, enjoy working in a fast-paced environment, and are committed to delivering first-class service, this opportunity is perfect for you.

Join us and be part of a company that values teamwork, innovation, and excellence in delivery services.

Location

📍 Location: Unit D1 & D2, Southwood Business Park, Summit Avenue, Farnborough GU14 0NR

Shift Pattern

Tuesday – Friday 09:00 – 18:00
Saturday 09:00 – 15:00

Salary

£12.51 per hour

What you’ll be doing

• Conduct thorough driver de-briefs, setting ambitious performance targets that motivate continuous improvement and uphold our high operational standards.
• Manage all documentation with precision and efficiency, ensuring paperwork is completed accurately and promptly to support seamless operations.
• Champion Health & Safety excellence, maintaining a secure and compliant working environment at all times.
• Deliver real-time communication by liaising closely with drivers during their shifts, tracking delivery progress and promptly relaying critical updates to relevant teams.
• Serve as the primary point of contact for drivers, handling de-briefs and all queries with professionalism and responsiveness, while ensuring feedback is effectively shared to drive key performance goals.
• Leverage your experience in fast-paced transport administration, strong PC literacy (particularly in Word and Excel), and keen attention to detail to keep our operations running smoothly, even under pressure.

What we need from you

• Comprehensive knowledge of transport legislation and logistics operations, enabling you to navigate the complexities of the industry with confidence and precision.
• Previous experience within a transport or logistics environment is highly valued, providing a solid foundation for success in this role.
• A proactive problem-solver who can think on their feet, swiftly overcoming challenges to ensure seamless and efficient operations.
• Experience with transport management systems such as Microlise is highly advantageous, though not essential — we welcome candidates eager to learn and adapt.
• Must have the legal right to work in the UK.

Perks and benefits

• Build a secure future with a competitive Pension Scheme
• Life Insurance for peace of mind
• Cycle2Work scheme to stay active
• Employee Assistance Program for support

The InPost process

We pride ourselves on our candidate experience. We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. You will meet a cross-section of our friendly team to understand our culture, the role, team and business. Your talent partner will guide you through each stage.

At InPost, we love uniqueness. Our strength is our people. We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.