Courier

Deutsche Post AG; Carlisle; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading logistics company seeks a Courier in Carlisle to manage daily delivery and collection operations. The role demands excellent communication, route planning, and a full UK driving license. Responsibilities include ensuring on-time delivery, customer satisfaction, and adherence to safety standards. Competitive salary, bonuses, and generous leave policies are offered, along with comprehensive training and development opportunities. If you are passionate about service, apply now to join the team.

Benefits

Competitive salary and quarterly bonus scheme

22 days annual leave rising to 26 days

Company pension scheme

Life Assurance

Generous company sick pay

Discounts on retail and gym memberships

Access to employee assistance programs

Training and development opportunities

Qualifications

• Excellent communication is essential for delivering customer service.
• Knowledge of routes and planning is crucial for efficient deliveries.
• Physically fit to manage the demands of courier work.

Responsibilities

• Deliver and collect shipments efficiently.
• Provide excellent customer service.
• Organize and plan delivery routes.

Skills

Excellent written and verbal communication skills

Strong geographical knowledge and route planning skills

Ability to handle physical demands of the role

Full UK driving license

Experience in a multi-drop courier role and customer-facing positions

Job description

Job Title: Courier

Location: DHL Express Unit, 3 Brunthill Road, Kingstown Ind Est, Carlisle, CA3 0EH

Hours: Monday - Friday 09.00 - 18.00 including 30 minutes unpaid break (42.5 hours per week)

About Us

At DHL we connect people and improve lives. As a global leader in logistics we are committed to delivering excellence and innovation. Join our team and be part of a company that values speed passion and a can-do attitude.

Role Purpose

As the face of DHL our Couriers are responsible for the daily delivery and collection of shipments to and from our customers enhancing the customer experience at every stage. This role is key to ensuring that our principles and ethos are consistently demonstrated providing service with speed passion and a can-do attitude.

Key Responsibilities

• Deliver and collect shipments efficiently and on time.
• Ensure excellent customer service and satisfaction.
• Plan and organise routes to meet customer requirements.
• Handle shipments safely and follow manual handling processes.
• Adhere to all relevant operational policies and security procedures.
• Complete daily safety checks and maintain vehicle standards.
• Identify and report sales opportunities and potential security breaches.

Success Criteria

• Achieve high levels of customer satisfaction.
• Complete time-definite deliveries and collections.
• Demonstrate excellent planning and organisational skills.
• Adapt to changing routes and business needs.

Skills & Experience

• Excellent written and verbal communication skills.
• Strong geographical knowledge and route planning skills.
• Ability to handle physical demands of the role.
• Full UK driving license.
• Experience in a multi-drop courier role and customer-facing positions is advantageous.

Benefits

• Competitive salary and quarterly bonus scheme.
• 22 days annual leave rising year on year until 26 days.
• Company pension scheme with excellent contribution rates.
• Life Assurance and enhanced maternity pay.
• Generous company sick pay.
• Voluntary benefits including retail entertainment and gym membership discounts.
• Access to professional employee assistance and wellbeing programs.
• Excellent training and development opportunities with a focus on internal promotion.

Join Us

If you are passionate about delivering exceptional service and want to be part of a dynamic team apply now to become a Courier at DHL International (UK) Ltd. Together we can make a difference.

Privacy Notice

DHL International (UK) Ltd act as a Data Controller and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.