County Liaision Technician

We Manage Jobs(WMJobs); Worcester; On-site; GBP 28,000 - 31,000; Full time

Job summary

A leading council in Worcestershire is seeking a County Liaison Technician to engage with the community, address concerns, and assist in highway works. The role requires strong problem-solving skills, effective communication, and the ability to manage a varied workload. Benefits include generous holiday entitlement, a pension scheme, and opportunities for professional development. This position offers a chance to make a direct impact on the community while enjoying a flexible working environment.

Benefits

26 days paid holiday (increasing to 31 days after 5 years)

Local Government Pension Scheme

Professional Learning & Development opportunities

Flexible Working arrangements

Qualifications

• Comfortable managing a busy workload and strict deadlines.
• Previous experience in a highways or public-facing technical role is advantageous but not essential.

Responsibilities

• Work closely with residents to understand concerns and find solutions.
• Undertake minor highway works and support emergency response arrangements.

Skills

Problem solving

Communication

Customer service

Flexibility

Job description

Job Title: County Liaison Technician
Salary: £28,907 - £30,889
35 Hours per Week
Location: Worcestershire
Directorate: Economy & Infrastructure
Permanent

The Role
This is a varied and interesting role, where you will work closely with residents and the wider community to understand concerns and find practical solutions. You will undertake minor highway works using a toolkit provided and be instrumental in highlighting where larger scale works are needed. The successful candidate will support the Council’s emergency response arrangements, including out-of-hours incidents such as severe weather events or road traffic incidents.

No two days are the same, and this role would suit people who enjoy working outdoors, but who appreciate that there will be some digital record keeping and administration to do.

As well as a basic understanding of Highways, the post requires you to effectively manage a very busy workload, work to strict deadlines, and be able to communicate in a confident and assertive manner.

This is a very friendly team, based in Worcester, but regular travel throughout the County is required. A suitable vehicle will be provided to the successful candidate.

We’re looking for someone who is:

• A problem solver with a can-do attitude and strong communication skills.
• Passionate about delivering great customer service.
• Flexible and ready to adapt to changing work patterns.
• Comfortable working both independently and collaboratively across teams.

Previous experience in a highways or public-facing technical role is advantageous but not essential. What matters most is your enthusiasm and willingness to learn.
For further information please contact: Rachael Benson at [e-mail]

Benefits:

You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage

• Worcestershire County Council - Why work for us?

Some of these offers include:

• Great Holiday Entitlement:As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years.If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know!
• Brilliant Pension Scheme:The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
• Professional Learning & Development:We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
• Flexible Working:We are proud to offer hybrid working to provide a better work/life balance where possible.

Equality & Diversity:The County Council iscommittedto equality of opportunity for all citizens and celebrates the diversity of all its residents.

Application Closing Date: 31st July 2025
Anticipated Interview Date: Week commencing 18th August 2025

Attached documents
County Liaison Technician JD PS.pdf