Country Manager: UK - London

Digby Wells Environmental; London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading environmental consultancy is seeking a UK Operations Manager to oversee operations and enhance client relationships across regions. The role involves delivering project excellence, managing a high-performing team, and achieving strategic goals. Candidates should have substantial leadership experience and a proven track record in operational management.

Qualifications

• Experience in leading operations and managing client relationships.
• Strong understanding of strategic and operational challenges.
• Proven ability to deliver projects on time and within budget.

Responsibilities

• Deliver operational leadership, manage client relationships, and ensure business growth.
• Lead project delivery teams to achieve safety and quality standards.
• Engage in business development and manage financial operations.

Skills

Leadership

Client Relationship Management

Project Management

Operational Efficiency

Job description

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We are looking for someone who will lead and direct the operational day to day activities within the UK, developing client relationships throughout Africa and in North and South America, and provide technical advice and input on projects.

? Deliver operational leadership and assume full responsibility for all relationships between the company and its clients within the UK and in regions assigned, ensuring the company sustains market share, achieves return on associated investments and delivers profitable growth.

? Direct the day-to-day operational management of the UK business, applying as required a hands-on approach to producing solutions to strategic, technical, commercial, operational and personnel related challenges which impact on customer service and performance.

? On award of projects, lead the delivery teams in achieving their goals and objectives and ultimately ensure all projects are delivered on time, within budget, technically compliant and to the highest standards of safety, quality, and operational excellence.

? Ensure an emphasis is placed on further developing a high-performing, innovative and influential operational support function capable of devising bespoke technical solutions to meet client requirements.

? Develop an annual sales plan for existing and future clients and ensure excellent client relationships are maintained by building openness and trust.

? Act as a contact point for communications with clients on issues requiring the influence and authority of the Country Manager.

? Ensure day-to-day operations maintain a continued alignment with overall corporate policy, strategy and direction.

? Lead the constant drive and focus to improve operational efficiency via process, people or practical measures. In effect raise the bar on business performance delivery.

? Deliver performance management objectives, agreed business plans, budget and targets and report on factors impacting on the business.

? Carry out business development within the UK and assigned regions including tender management.

? Provide technical services to our clients in accordance with relevant targets.

? Establish and manage the UK office in accordance with local legislation and governance.

? Effective financial management of the UK Office, this includes budgeting, forecasting, analysis etc.